Sales Executive

DescriptionSales ExecutiveBuckman – Grand Rapids, MILocation: RemoteLanguage: EnglishTravel: up to 75%Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.Position SummaryThe purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.Key Outcomes/ResponsibilitiesCustomer Satisfaction: managing the relationship with the customer in a manner that makes Buckman attractive and prevents attrition.Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requestedContinuous improvement: Sales Executives should bringing savings projects to the customer to help improve the process (>10% of sales each year).Actions: proposing chemical and/or digital solutions to lower customers costs, identifying process changes and assisting customer with implementation, optimizing applications or process variables/controlsAccount Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applicationsActions: commercial new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applicationsReporting/service: Servicing the account in a manner that keeps the customer happy.Actions: writing service reports, application testing and monitoring, business review with customer, process and application troubleshooting, responding to service calls, maintaining equipmentBasic QualificationsEducation Requirements: Bachelor's Degree Job Experience: 4 - 6 yearsWater ClarificationFacilitation/training skillsMetrics/data analyticsCommunication trainingCompetenciesDrives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives Ensures Accountability - Holding self and others accountable to meet commitments Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Develops Talent - Developing people to meet both their career goals and the organization's goals We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.