Engagement Manager

City:New YorkState:New Yorke:Status:Accepting CandidatesDescription:o Visa copyo Nameo Contact Information: Phone | Emailo LinkedIn Profileo Current locationo Available to joino Available for interviewo Rateo Resume attachedPublicis Sapient Level: ManagerJob Title: Service ManagerICIMS ID: 2025-127869Client: Disclose as a leading Consumer Products company to candidates)Target Start Date: ImmediatelyDuration: Project end date is currently 30-Sep-26Location: NYC/New JerseyOnsite: Onsite at the client office, 3-days per weekInterview Process: 2-3 internal interview rounds, no client round expected. It will likely be 2 technical domain rounds, followed by 1 final closing interview.Must have experience/skills:Experience managing large application stacks as part of Managed Services or IT ConsultingConsultant will need a technical background with astute business sense, as well as leadership & people skillsData-driven decision-making mindsetStrong collaboration and client management skillsITSM expertise, SLA compliance management, tracking & reportingProject/Industry Experience:Consumer Products and/or Retail project backgroundService ManagerJOB RESPONSIBILITIESMaintains overall responsibility for customer satisfaction through the delivery of managed IT servicesParticipates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and directionEngage and consult with senior leaders to align with strategic business goals and technical initiativesExcellent Team Management SkillsConducting regular status and business review meetings for each client to understand short- and long-term business goalsCreating, presenting, and implementing annual technology roadmaps, budgets, and reports for each clientCommunicating potential risks related to compliance, cyber-security, network security, and industry-specific complianceIdentifying new opportunities to use technology to streamline business processesOverseeing internal support and engineering resources to ensure successful delivery of services to clientsEducating clients on current technology trends relevant to their specific industryProviding technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issuesThis role requires strong policy and process knowledge (e.g. ITIL, agile, Project mgmt..) as well as knowledge of a variety of digital technologies to lead the team to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within the organization. This role requires outstanding customer service skills due to interaction with numerous client departments and business unitsAbility to oversee simultaneous projects to successful deliveryDemonstrated experience with vendor management and contract structuringStrong analytical skills to relate security requirements to appropriate security controls including sensitive data managementStrong project management skills and experience in creating and managing project plans, including budgeting and resource allocationWritten, verbal, and presentation skills with the ability to effectively interact with internal and external business partnersEnsure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations.Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc.Communicate effectively and professionally in all forms of communication with internal and external teams/customers.Establishes strong relationships with business leaders through frequent communication and face-to-face interaction.Personal Attributes:Systematic problem-solving approach, coupled with effective communication skills and a sense of driveFlexible and proactive/self-motivated working style with strong personal ownership of problem resolutionWillingness to work in odd hours and weekend as per the project requirements.Ability to prioritize when under pressure and be able to travel within region and globally for delivery issue and/or strategic governance meetingSkill Requirements:Prior experience in Managed Service Provider or IT Consulting environment is a mustShould have a solid technical background with astute business sense and deep leadership and people skills to succeed in this roleShould have exposure in in executing large production support engagements across applications and infrastructure technology stacksPrevious project management experience and in running major incidentsExceptional attention to detail and highly organizedAble to work on and coordinate multiple tasks simultaneouslyComfortable working in a team environmentExtensive Experience in managing large Application stacksProven ability to create and maintain effective documentation, including policies, processes, and proceduresBroad operational experience in a public company environment with a deep understanding of ITProven experience to deliver in a fast-paced technology companyData-driven decision-making mindsetEXPERIENCE• Ideally 10+ years of relevant experience in the enterprise Application/Infra/Multi cloud solutions spaceEDUCATION