Sr. Director, Product Management

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor, LinkedIn.Travel to Office expectationsFor Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Why This Role, Why NowSenior Living is one of PointClickCare's most significant growth opportunities. We're building a next-generation platform that will transform how senior living communities deliver care, manage operations, and drive better outcomes for residents.Greenfield opportunity: Build and shape a new product portfolio from the ground upMassive market: Senior living operators face rising costs, staffing shortages, and fragmented technologyUnique advantage: Access to North America's largest long-term and post-acute care dataset—decades of insights from millions of resident journeysAI-forward vision: Future iterations will incorporate advanced AI to surface actionable insights in real timeAs a Sr. Director of Product Management for Senior Living, you will be a foundational leader in building PointClickCare's presence in this market. This is not a maintenance role—it's an opportunity to define the product vision, hire and grow a team, and bring new solutions to market that help senior living communities thrive.You'll work at the intersection of product strategy, market development, and hands‐on execution. You'll partner closely with Engineering, Design, Sales, and Customer Success to deliver products that operators love—and that drive meaningful business results for PointClickCare.The ProductThe Senior Living platform addresses critical operational and care delivery challenges facing operators today—including resident management, move‐in workflows, billing, pharmacy integration, and care coordination. You will own the vision and roadmap for this portfolio, ensuring we deliver solutions that reduce administrative burden, improve care outcomes, and help communities operate more efficiently.Key ResponsibilitiesOwn the Product Vision & RoadmapDefine and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunityCreate and execute a multi‐year roadmap, balancing near‐term customer needs with long‐term platform betsMake decisive prioritization tradeoffs using data, customer insights, and business judgmentDeeply Understand the MarketBecome the internal expert on senior living operators—their workflows, pain points, and business modelsMaintain a sharp understanding of the competitive landscape, market trends, and regulatory environmentSpend meaningful time with customers (in‐person and remote) to validate assumptions and uncover opportunitiesDrive Product Commercialization & GTMPartner with Sales, Marketing, and Customer Success to bring products to market effectivelyDefine value propositions, pricing frameworks, and go‐to‐market strategies for new productsSupport sales enablement and serve as a credible voice in customer conversationsBuild & Lead a High‐Performing TeamHire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvementBe a hands‐on leader: clarify priorities, remove roadblocks, and drive accountabilityPartner closely with Engineering, Design, and other cross‐functional leaders to deliver resultsInfluence at the Executive LevelCommunicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidenceChampion the Senior Living opportunity across the organization—building alignment and securing resourcesRepresent PointClickCare externally with customers, partners, and at industry eventsWhat We're Looking For: (Required)10+ years in Product Management, with experience in healthcare, SaaS, or senior living technology3+ years leading product managers, with a track record of hiring, developing, and retaining talentExperience building new products or entering new markets—not just optimizing existing onesStrong customer instincts with a demonstrable track record of delivering products users loveStrategic and tactical range—able to set vision AND roll up sleeves to get things doneExcellent communication skills—able to influence executives, rally teams, and represent the company externallyComfort with ambiguity—you create clarity, not wait for itWhat We're Looking For: (Preferred)Direct experience in Senior Living, Assisted Living, Independent Living, or Memory Care marketsFamiliarity with senior living operations: census management, billing, move‐in workflows, care coordinationExperience with AI/ML product development or incorporating data‐driven insights into productsBackground in regulated healthcare environments (HIPAA, state licensing, etc.)Solid understanding of Agile practices; familiarity with Design Thinking is a plus$213,000 – $237,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $213,000 – $237,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job‐related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.Why PointClickCareMarket leader: #1 EHR platform for long‐term and post‐acute care in North AmericaMassive data advantage: Decades of real‐world insights from millions of resident journeysMission‐driven: Our technology helps caregivers deliver better outcomes for seniorsGrowth stage: Senior Living is a strategic priority with significant investment and executive sponsorshipCulture: Collaborative, customer‐obsessed, and committed to continuous improvementTech F/L4#LI‐Remote#LI‐JP1PointClickCare Benefits & PerksBenefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition ... and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.comPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.#J-18808-Ljbffr