Customer Care Representative CCR

Benefits401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentFlippin, Arkansas | Full-TimeJoin NATCO in our pursuit to bring fiber optic broadband to some of the most remote areas of north-central Arkansas. We are a locally owned company expanding high-speed fiber broadband to rural communities.We're looking for a Customer Care Representative (CCR) who enjoys helping people, solving problems, and making a real impact locally.What You'll DoAs a CCR, you'll be the friendly first point of contact for our customers. You'll support both current and future customers with questions about service, billing, and connectivity—while also helping grow our customer base.Answer customer calls and voicemails related to billing, pricing, services, and availabilityAssist customers with account questions, payments, and payment arrangementsSchedule service trouble calls and process service changes or upgradesEducate customers on the Lifeline program and handle required documentation and renewalsPromote NATCO services through new sales and service upgradesTroubleshoot basic voice and broadband service issuesWork closely with internal teams to resolve service or scheduling concernsBuild lasting relationships through professional, courteous communicationProtect the confidentiality and security of customer informationWhat We're Looking ForStrong communication and customer service skillsAbility to listen, problem-solve, and explain services clearlyComfortable using sales techniques to enroll and retain customersHigh school diploma or GED requiredValid driver's license with no major violationsAbility to pass a background check and drug testWhy NATCO?Be part of a mission-driven company serving rural communitiesStable, full-time position with a local providerSupportive team environmentOpportunity to grow with an expanding fiber networkNATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.Ready to Apply?Send your resume to resumes@natconet.com or mail to: Human Resources PO Box 209 Flippin, AR 72634J-18808-Ljbffr