IT Desktop Support

JOB DESCRIPTION · Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment. · Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. · Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. · Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. · Projects: perform effectively as project leader or project team member as required for all internal assignments. · Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities. Eligibility, Knowledge, Skills & Experience · Strong 4-7 years Deskside technologies hands on experience · End User Standard office productivity applications install/ troubleshooting · Desktop/Laptop OS build on Windows and MAC Platforms. · Imaging using Ghost software · HP Desktop/DELL/Toshiba laptop hardware support. · Printer support for Personal and Network Printers. · People Management Skills is a very strong Aspect. · Blackberry provisioning/ troubleshooting · Standard Business applications client side install/basic troubleshooting · Inventory management · Assistance in liquidation of assets work · Assistance in litigation related data discovery work · Assistance in Patch Management client side troubleshooting · Assistance in software distribution using Bigfix/SCCM etc · Should be able to use Remedy Ticketing system and manage queues · Strong verbal and written communication skills · Strong customer relationship handling skills · Strong vendor coordination skills · Good team player · Ability to work with minimal guidance and drive things to a logical conclusion · Exp. working on SCCM and BOMGAR is a desired skillset Years of Experience · Relevant: 4-5 years of experience Job Type: Contract Pay: Up to $16.00 per hour Schedule: 8 hour shift People with a criminal record are encouraged to apply Ability to commute/relocate: Torrance, CA 90501: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk (Required) Windows (Required) Work Location: In person