Customer Service Advocate II

A company is looking for a Customer Service Advocate II to provide customer support and resolve inquiries.Key ResponsibilitiesRespond accurately and courteously to customer inquiries through various channelsInitiate adjustments and coordinate with other departments to resolve inquiriesProvide feedback to management on customer issues and assist with training new employeesRequired QualificationsHigh School Diploma or equivalent1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experienceBasic computer operating skillsAbility to handle confidential information with discretionKnowledge of quality work instructions and company policies