Customer Service Support Representative

Customer Service Support Representative – Medical Device / Durable Medical Equipment (DME) *Contract with Potential * *Location:* Princeton, NJ 08540 *Pay Rate:* $36.39/hour *Schedule:* Monday – Friday, 8:15 AM – 5:00 PM *Experience Required:* 3–5 years *Position Overview* We are seeking an experienced Customer Service Support Representative to support a Medical Device / Durable Medical Equipment (DME) environment. This position handles a high volume of inbound and outbound calls, provides product and service information, resolves customer inquiries, and accurately documents customer needs using computerized database systems. The ideal candidate will have strong customer service, communication, problem-solving, data entry, and organizational skills and be comfortable navigating multiple computer applications while supporting customers in a medical device/DME setting. *Key Responsibilities* * Handle a high volume of inbound and outbound customer calls. * Respond to inquiries regarding medical devices, durable medical equipment (DME), products, services, and related customer needs. * Provide accurate information using company databases, computerized systems, and resource materials. * Document customer inquiries, needs, interactions, and required follow-up in applicable databases. * Handle complex and/or important product and service inquiries. * Follow established processes, scripts, procedures, and detailed instructions. * Resolve customer concerns while demonstrating patience, tact, professionalism, and empathy. * Liaise with sales and technical staff to keep appropriate teams informed of customer needs. * Navigate computerized data entry systems and multiple applications while actively assisting customers. * Answer inquiries, resolve problems, and enter or confirm sales when applicable. * Assess customer needs and recommend alternative products or services when appropriate. * Maintain knowledge of company products and services. * Organize and manage customer calls with speed and accuracy. * Ensure appropriate action and follow-through are completed for customer requests. *Required Qualifications* * 3–5 years of customer service, customer support, call center, or related experience required. * Experience handling high-volume inbound and/or outbound calls. * Strong customer service and telephone communication skills. * Excellent problem-solving, organizational, and multitasking abilities. * Ability to demonstrate patience, tact, empathy, and professionalism. * Strong attention to detail and accuracy. * Ability to learn and follow detailed instructions, processes, and procedures. * Experience navigating databases and computerized data entry systems. * Ability to work with complex computer applications and multiple operating environments. *Medical / DME Experience* * Medical and/or Durable Medical Equipment (DME) industry experience is highly preferred. * Experience supporting customers with medical products, equipment, devices, or related services is a strong plus. *Computer Skills* * Microsoft Excel * Microsoft Word * Lotus Notes * Windows * Database and computerized data entry applications *Ideal Candidate* The ideal candidate has 3–5 years of customer service experience, preferably within the Medical Device, Durable Medical Equipment (DME), healthcare, or related industry, and is comfortable handling a high volume of customer interactions while navigating multiple computer systems. Apply today if you have strong customer service experience and are interested in a Medical Device/DME contract opportunity with potential for permanent hire in Princeton, NJ. Pay: $36.39 per hour Expected hours: 40.0 per week Benefits: * Health insurance Education: * High school or equivalent (Required) Experience: * Customer service: 3 years (Required) Ability to Commute: * Princeton, NJ 08540 (Required) Work Location: In person