Loan Operations Representative

The Merrimack is adding to our team of professionals and seeking a Loan Operations Representative-1 to work alongside our talented team at our Foundry office in Concord, NH The incumbent provides support services as the Loan Operations Representative for all of New Hampshire Mutual Bancorp (NHMB), including the affiliate banks, The Merrimack, Meredith MVSB, Savings Bank of Walpole (SBW), and the trust customer segment of NHTrust.We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!Hourly wage negotiable based on level of experienceLoan Operations Representative: $21.00 - $24.00PRIMARY RESPONSIBILITIES:Responsible for handling a variety of inquires via phone and emailProvides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined proceduresAssists in servicing loans from open to closeMakes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriatePerforms periodic reviews of loan collateral to ensure applicable holds are in placeTracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected. Performs related core system maintenanceReviews loan billing statements and notices as appropriateAssists with the quality control review of imaged loan documents as neededTravel to the Concord post office three times per week to collect post office box contents and return to the office for proper distributionJOB REQUIREMENTS:A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience.Proven strong customer service and communication skills, both verbal and writtenStrong personal computer skills, including working knowledge of Microsoft Office productsWorking knowledge of related loan regulationsMust possess analytical thought process for problem solvingExperience working with core operating systems is required, Jack Henry Silverlake preferredReliable, independent means of transportationWe believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust.