Optical Office Manager

Who We AreSeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!Why you want this jobSouth Valley Optical (SVO) is our onsite optical office, serving employees and their families with personalized, high-quality eye care in a collaborative environment.We’re looking for an experienced, people-focused manager to lead SVO operations, partner with the optometrist, support team development, and deliver an exceptional patient experience.This role is ideal for someone who enjoys leading teams, improving processes, and making a meaningful impact through high-quality care and strong operations.DetailsWork Type: IN OFFICE, DraperMonday - FridayFull timeStart ASAPWhat You’ll DoDeliver an exceptional experience for patients, team members, and partners through consistent, high-quality serviceLead day-to-day clinic operations, ensuring efficient workflows, strong execution, and alignment with department and organizational goalsPartner closely with the optometrist and cross-functional stakeholders to support clinic performance, patient care, and business outcomesLead, onboard, coach, and develop team members while fostering an inclusive, accountable, growth-oriented environmentCoordinate with internal testing teams and research partners while maintaining compliance and operational standardsSupport clinic and corporate events, including trunk shows, AIS activities, and other engagement opportunitiesMaintain clinic equipment, software, and workflows to support safe, reliable, and efficient operationsManage frame inventory and vendor relationships to maintain product availability, accuracy, and cost awarenessSupport optician duties as needed, including pre-exams, eyewear fittings, and patient educationUse EHR systems to manage orders, scheduling, invoicing, payments, patient communication, and HIPAA complianceUse data, observations, and team feedback to identify and implement process improvements that strengthen operational excellence, team effectiveness, patient experience, and clinic performanceWhat You'll NeedHigh School Diploma or GED requiredAmerican Board of Orthodontics Doctor Certification (ABO) is preferred; or equivalent optical and leadership experienceExperience with scheduling, budgeting, and inventory managementStrong verbal, written and active listening skillsStrong organizational skills and attention to detailSound decision-making, leadership, and coaching skillsDemonstrated commitment to process improvement and operational excellenceGood communication skills to interact with employees and all staff (verbal, written, listening)Strong knowledge of electronic health record (EHR) computer systems, OPD, Visual Field, OPTOS, Tonometry, and OCT machinesStrong knowledge of eyeglass lenses, how to complete successful quality inspection of lensesStrong knowledge of insurance application, and billingProficient knowledge of Windows (Word, Excel and Outlook)Why we will love youThe ability to lead, develop, and support team membersCommunicate clearly and effectively in both individual and group settingsManage multiple priorities effectively in a fast-paced environment A service-oriented approach that builds trust and confidence A proactive approach to problem-solving and improving processes, efficiency, and team performanceFollow department and company policies and help the team do the sameThe ability to build strong relationships with patients, vendors, and leaders across SeekWell We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.