Customer Service Assistant

Job Title: Customer Service AssistantLocation: Fort Worth, TXJob Type: Full-timeAbout UsMarketing Consultancy Lab We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the main point of contact for our valued customers, ensuring they receive exceptional service and support at every interaction. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues efficiently, ensuring customer satisfaction.Maintain detailed records of customer interactions and transactions.Collaborate with other departments to address and resolve customer concerns.Assist customers with order processing, returns, and exchanges.RequirementsHigh school diploma or equivalent; additional education is a plus.Excellent verbal and written communication skills.Strong problem-solving and conflict resolution abilities.Ability to multitask and manage time effectively in a fast-paced environment.Proficiency with customer service software, databases, and tools.