Desktop Support Technician

Key Accountabilities:Regular and predictable onsite attendance and punctualityRespond to Help Desk IT incident and service request ticketsDeploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devicesDeploy, maintain, and troubleshoot Android and iOS devicesTroubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, CitrixImaging of PC’sAssist employees with computer, printing, and networking issuesLiaise with third-party support and PC equipment vendors as neededResearch issue resolutions and create / update documentationMaintain adherence to compliance regulationsMicrosoft office and 365 SupportSkills:Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10Ability to research PC issues and products as requiredExperience working in a team-oriented, collaborative environmentExperience with a Microsoft Active Directory environmentUnderstanding of basic TCP/IP protocols and network connectivityComputer hardware (A+ certification or equivalent experience)Must be able to lift and handle equipment of up to 50lbsExperience with Microsoft Office365 applicationsExperience with Help Desk ticketing systems