Summer Internship - Aftersales Process Analytics

Requisition SummaryPACCAR Parts has an exciting Aftersales Process Analyst summer internship opening at our Lewisville, TX location. The selected candidate will work directly with our Aftersales Technology team, gaining exposure and experience in Aftersales systems, Diagnostic tools improvement initiatives, product development process and service support processes.Learn first-hand from top industry professionalsWork directly with Managers and Senior ManagersDevelop mentoring relationships with Aftersales and IT leadersGain valuable hands-on experienceJob Functions / ResponsibilitiesInterface with dealers, end customers and internal teams to understand aftersales processes and improvement opportunitiesReview, document and analyze processes to identify opportunities for improvements with a focus on diagnostics, aftersales service support efficiency and ensure they align with organizational objectivesIdentify and document opportunities for system improvementsParticipate in UAT for system releases to ensure quality and usabilityContribute to continuous Improvements efforts such as Six Sigma Projects and Diagnostics process streamliningQualificationsRelevant coursework or prior internship experience desiredExcellent written and verbal communication skillsStrong organizational and project management skillsInterest in Aftersales data analysis and process improvementSelf-motivation and energetic personalityTeam-orientedFlexibility to work in a dynamic, fast-paced environmentAbility to handle multiple prioritiesStrong PC Skills including experience with Microsoft Office SuiteEducationCurrently enrolled in an undergraduate programJunior or senior standing preferredBenefitsAs a U.S. PACCAR intern, you have a full range of benefit options including:401k with up to a 5% company matchSick Leave Medical, dental, and vision plans for you and your familyFlexible spending accounts (FSA) and health savings account (HSA)Life and accidental death and dismemberment insuranceEAP services including wellness plans, estate planning, financial counseling and moreGlobal Fortune 500 company with a wide array of growth, training, and development opportunitiesWork alongside experienced goal-oriented colleagues recognized as experts in their fieldThis position may offer relocation assistance benefits.Additional Job Board InformationWage Scale or Salary RangeThe salary range for our intern positions is as follows:Undergraduate Students: $25.00/HourGraduate Students: $30.00/HourAdditionally, this role is eligible for the full range of benefit options listed above.Other InformationPACCAR Parts is an eVerify Employer.PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 20 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!