Senior Manager, Guest Experience & Event Services

Senior ManagerThe Senior Manager leads front-of-house (FOH) service across all event types, from casual gatherings to high-end weddings. This role assumes ownership of guest experience post-sale, including service design, client communication, team alignment, and on-site leadership. Works closely with culinary leadership to ensure consistent service, appearance, and professionalism. Key Responsibilities Service Standards & Experience Design Develop and enforce FOH service and presentation standards. Define service flow, table protocols, and guest interaction expectations. Standardize catering tools, uniforms, and smallwares. Client & Event Execution Serve as primary client contact after sales handoff. Translate client vision into executable service plans. Build, manage, and maintain Banquet Event Orders (BEOs). FOH Leadership & Field Execution Lead FOH managers, servers, bartenders, and support staff. Ensure service aligns with timelines and company standards. Resolve on-site issues and maintain guest satisfaction. Training & Team Development Deliver FOH training programs and build leadership pipeline. Promote accountability, pride, and attention to detail across the team. Operational Alignment Collaborate with culinary, logistics, and operations teams. Ensure compliance with safety, alcohol service, and venue standards. Participate in post-event reviews and continuous improvement. Requirements Qualifications 5+ years in catering, events, or hospitality leadership. Proven ability to execute service standards and complex events. Strong organizational, communication, and client-facing skills. Ability to travel and work flexible hours; physical ability to lift up to 50 lbs. Preferred Certifications ServSafe or equivalent Alcohol service certification (TABC or equivalent) Valid driver's license