Banquet Captain

DescriptionCreating Awesome Experiences…it’s why we get out of bed in the morning. Kick-Ass Catering…it’s what we do, and what we’ve been doing for more than 50 years. And if we’ve learned one thing during that time, it’s that catering is so much more than providing incredibly tasty food. To be the BEST, we need the BEST, and that means we need teammates who are:PassionatePoisedPositiveand who Put People FirstWe don’t care who you are or what your area of expertise is. If you have passion and love working with an incredible team, you’ve come to the right place. This is Butler’s Pantry. And we are looking for someone to be our Service Captain.The Service Captain is a supervisory position, responsible for the service responsibilities at events. The scope of this position considers interaction with clients and their guests, proper service etiquette and procedures, team work, and the ability to uphold the professional service guidelines set forth by Butler’s Pantry. This position requires the competence to assume leadership in the guidance and management of service staff. The Service Captain has the responsibility and opportunity to contribute considerably to a memorable event through ownership of the service role.Your COMMITMENT To UsGO THE DISTANCE (The necessary stuff)Maintain a supervisory role at events with the ability to perform common tasks and jump into any role when neededMotivate service staff to maintain focus on assignment at all times in an effort to maximize efficiency, quality and productivitySupport high quality service efforts by mentoring, training, coaching, counseling and offering constructive feedback to service teamFollow up and follow through on phone calls, emails, and other work-related correspondence with the Butler’s Pantry management teamRead and take responsibility for understanding the current Service Manual and its contents; serve as a source of clarification for service staff membersRemain informed and observe all company policies and proceduresLEAD BY ACTION AND EXAMPLE (The stuff that makes an impact)Be a MIBE (Make It Better Everyday) LeaderActively look to call out employees to be complimented and rewardedSet an example for and support all team membersModel appropriate behavior and encourage team members to follow suitSupport a climate that attracts, retains, and motivates top quality service staff employeesAct as an ambassador of the Company by sharing the Company’s core values, vision, and direction with othersAdditional Qualifications And RequirementsExtensive experience in the hospitality industry is required. This position requires the ability to work successfully in a team-based, client-focused service environment. It also requires the following competencies for success:Ability to interact with people with ease, using highly developed interpersonal skillsProfessional appearance and conductMature, independent judgment and ability to handle a fast pace, stress, and change in a professional mannerStrong work ethicAbility to maintain positive working relationships with other departmentsSkill to exercise tact and diplomacy, demonstrate professional conduct in highly sensitive situations, maintain confidentialityAbility to provide effective and unbiased feedback in complex situationsAbility to handle a physically demanding position that may require standing for long periods of time and/or lifting heavy loadsBenefitsOur PROMISE to you:Competitive CompensationFlexible hoursEmployer-Paid Employee Assistance Plan (EAP)401k with Employer Match (Must meet eligibility requirements