Customer Experience Account Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?What to ExpectAs an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. As a Customer Experience Representative at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.This isn't your typical Customer Experience team, you will be joining a truly innovative and customer focused department which sets us apart from our competitors. You will act as the primary point of contact for many of our Gates Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as first point of escalation to resolve and provide cross functional guidance on complex customer issues. The team takes pride in maintaining positive relationships with all of our accounts through consistent follow-up and has fun doing it!Our clients are Distributors and/or Original Equipment Manufacturers. We will teach your all about our business to ensure you are successful. We succeed as a team.Key Responsibilities1-2 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environmentStrong written and verbal communication skills.Excellent listening skillsSelf-starter with attention to detail and drive to ensure customer success through relentless follow-upExperience building relationships with customers and collaborating with a teamInterest in learning about our complex and unique customers in the Industrial and Automotive marketsRequires decisiveness and willingness to take action based on individual customer issuesProficiency with Microsoft Word, Excel, and ability to work within database systemsDisciplined and supportive of guidelines, polices, and metrics as established by the CX teamMust be legally authorized to work in the United States on a permanent basis without sponsorshipPay and BenefitsFull-TimeRelocation is not providedMedical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hireEligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days401(k): 3% company contribution and additional 3% company matchTuition ReimbursementLearn more about the benefits we provide at www.gateshealth.comWHY GATES?Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.WORK ENVIRONMENTGates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.The noise level in the work environment is typically moderate to loud. Temperatures can vary depending on weather conditions and can be extreme. Gates is managed in accordance with OSHAS requirements and requires all employees to wear steel-toed shoes, safety glasses, and a hard hat.