Client Service Representative

CLIEN015290_1Who We AreNFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.About Salus GroupSalus Group is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration.Salus Group is a wholly owned subsidiary of NFP Corp.Job SummaryThis position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department.ExternalResponsibilities & Duties:Proficiency with carrier’s various web-based systemsOverall knowledge of the organization and its specific departments and how they work togetherSpecific knowledge of Customer Service proceduresProvide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questionsPartner with Account Managers to meet and exceed customer's service expectationsReceive and enter group enrollment changes, adds or terminationsInitiate file maintenance for corrections to client files and/or client employee dataHandle irate customers in a professional mannerOther duties may be assigned to meet business needsInternalProvide administrative supportMaintain internal databasesGeneral clerical assistanceMay perform personal executive secretarial services under limited directionResponsible for reception and telephone duties, including signing for front office packagesOther duties may be assigned to meet business needsCompetency ProfileTo perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.Analytical—the individual synthesizes diverse informationProblem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfullyOral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetingsQuality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughnessJudgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisionsPlanning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plansExcellent telephone and face-to-face customer skillsAbility to communicate clearly and effectively, both verbally and in writingExcellent organizational skillsAttention to detailAbility to work within Microsoft Office (including Outlook) and related programsResearch skillsTime Management: the ability to organize and manage multiple prioritiesPerformance FactorsAttendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignmentsCommunication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the CompanyRelationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationshipsMinimum RequirementsHigh School Diploma or GED requiredTwo to three years of experience in a customer service environment required (benefits/insurance experience preferred)Strong customer orientationHigh performance teams and a strong team playerCommitment to company valuesProficiency with Microsoft Office and OutlookMust have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experienceMust have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacyWhat We OfferWe're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $57,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.