Assistant Operations Manager, Madison's

What are we working to accomplish?We are the premier lifestyle and hospitality provider delivering personalized experiences in the inspiring setting of the Blue Ridge Mountains. Through our commitment to excellence, value, and genuine service, we create memories for generations to come.What We Do?We improve people’s lives by creating an environment of genuine care and comfort where people can relax, rejuvenate, and reconnect. Whether you live, work, or play here, You Are Family.Job DescriptionThe Assistant Operations Manager oversees all aspects of Food & Beverage operations across alloutlets and services. This includes the set-up and execution of each meal period, overall servicestandards, and the continued development and innovation of the department while maintaining astrong focus on detail, quality, and guest experience.This role serves as the direct support to the Restaurant Operations Manager and acts as second-in-command, assuming full operational responsibility in their absence. The Assistant Operations Manager is responsible for driving financial performance, maintaining operational consistency across all venues, and leading the management and service teams to achieve departmental goals. The Assistant Operations Manager reports directly to the Restaurant Operations Manager.ResponsibilitiesAchievement of budgeted food sales, beverage sales, and labor costs while actively driving revenue & profitability across all outletsSupport and execution of financial planning, forecasting, and analysis, including identifying and addressing performance gapsOverseeing annual and quarterly inventory processes and ensuring budget requests are submitted accurately and on timeCompletion and supervision of payroll and tips in an accurate and timely mannerSchedule staff as necessary to ensure adequate coverage, operational efficiency, and consistent service standards across all shifts and venuesOversee all day-to-day operations of the restaurant, bar and additional outlets, ensuring alignment in execution, service and standardsAct as the lead decision-maker in the absence of the Restaurant Operations ManagerInspect tables, place settings, linens, china, glassware, silverware, and condiments for cleanliness, proper setup, and presentations standardsMaintain and enforce Hotel Bar control policies in accordance with State laws and company standardsMaintain and oversee records for equipment inventories, monthly stock, labor costs, and food & beverage costsDevelopment, implementation, and ongoing improvement of all departmental control procedures and service standardsDevelopment, implementation, and maintenance of departmental training programs and manualsLiaise on an ongoing basis with the Restaurant Operations Manager and other departments to ensure all operational and guest needs are metMaintain a strong presence on the floor during service periods, engaging with guests and supporting the team to ensure service excellenceProvide leadership and support for last-minute operational changes and ensure seamless executionCoordinate and oversee the general housekeeping and cleanliness of all restaurant areas, including public spaces, kitchens, storage areas, and entrancesLead, train, and develop management and service teams, ensuring accountability, consistency, and adherence to standardsHandle guest concerns, complaints, and service recovery with professionalism and a solutions-driven approachEnsure compliance with all health, safety, sanitation, and operational standardsQualificationsA degree in hospitality or business management is desiredPrevious leadership experience in a Food & Beverage operation is requiredStrong knowledge of food and beverage operations, service standards, and financial managementExcellent communication and guest relations skills in EnglishProven ability to lead, motivate, and develop teams in a fast-paced environmentMust be able to work well in stressful, high-pressure situations, including handling guest complaints and resolving them to satisfactory resultsMust maintain composure and objectivity under pressureMust be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guestsMust have the ability to work a flexible schedule including nights, days, weekends, and holidaysEssential duties require long periods of standing and walking, as well as frequent reaching, kneeling, pushing, pulling, carrying, lifting, and moving objects 50 lbs. or moreThe employee must have normal vision (corrected), hearing, and verbal communicationDuties are performed in both indoor and outdoor settings, with events often taking place in varying weather conditions and environments with elevated noise levelsThis Job Description reflects management’s assessment of essential functions; however, it does not prescribe nor restrict the tasks that may be assignedAdditional InformationAll your information will be kept confidential according to EEO guidelines.