Resident Experience Marketing Coordinator

Benefits:401(k) matchingDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insuranceJoin Our Team as a Resident Experience & Marketing CoordinatorThe Resident Experience & Marketing Coordinator is a dynamic, front-facing role responsible for shaping the overall resident journey while driving leasing and marketing performance. This position plays a critical role in creating a high-quality living experience, building strong resident relationships, and executing strategic marketing efforts that generate traffic, increase engagement, and support occupancy goals.Key ResponsibilitiesResident ExperienceProvide exceptional customer service to current and prospective residentsRespond to resident inquiries and concerns in a timely and professional mannerBuild strong relationships to support retention and positive community cultureCoordinate and execute resident events and engagement initiativesLeasing & SalesRespond to leads promptly and maintain consistent follow-upSchedule and conduct property tours with a focus on closingAssist prospects through the application and move-in processMaintain accurate records and guest cards in AppFolioSupport occupancy and leasing goalsMarketing & OutreachExecute property-level marketing strategies to drive traffic and applicationsManage social media platforms (Facebook, Instagram, Google Business, SOCi etc.)Ensure all online listings are accurate and up to dateCreate and distribute marketing materials and campaignsConduct outreach to local businesses and community partnersOperations SupportCoordinate with maintenance to ensure timely communication and service completionAssist with move-ins, move-outs, and resident onboardingMaintain a professional and organized office environmentSupport the Property Manager with daily operationsQualifications2+ year of customer service, leasing, or sales experience preferredStrong communication and interpersonal skillsOrganized, detail-oriented, and able to multitaskMarketing or social media experience is a plusExperience with AppFolio or property management software preferredPositive, team-oriented attitude with a strong work ethicWhat We're Looking ForSomeone who takes ownership and follows throughStrong follow-up and closing mindsetA team player who communicates effectivelyA self-starter who can stay organized and prioritize tasksA professional who represents the community with prideWhy JoinGrowth opportunities within a rapidly expanding portfolioSupportive team environment with clear structure and expectationsOpportunity to directly impact leasing performance and resident satisfactionCompetitive compensation and performance-based incentivesApply TodayIf you're ready to be part of a team that values performance, accountability, and delivering an exceptional resident experience—we'd love to hear from you.J-18808-Ljbffr