Desktop Support

Desktop SupportChantilly, VA12 Month ContractDriving- Yes, using personal vehicle (25-50%)ESSENTIAL FUNCTIONS:-Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process-Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.Break-fix activities account for 70% of role responsibilities.-Provide IP address support- Perform basic equipment problem diagnosis-Point of contact for equipment removal and delivery for onsite support -Contact service as required (Client and 3rd party)-Utilize Client web-based applications as required to include Service Call Handling -Accurate call reporting on Equipment in Client designated systems-Remote Service call onsite support Driving (if required for duties)-Escalate printer network issues to appropriate resource-Pro-actively manage consumables and supplies using the DOS calculator-Maintain on-site operator replaceable parts inventory-Collect equipment meter information and submit for billing purposes -