Program Supervisor

Function: Program Supervisor oversees the overall financial health and project success of a portfolio of accounts. The Program Supervisor is also responsible for acting as a consultant/advisor to the Project Managers in guiding them through complex deliverables. Experience Level: Supervisor Core Responsibilities: 75% Project Management 25% Oversight, leadership, mentoring Program manager oversees groups of business ensuring the centralized management of account groupings/portfolio projects to achieve strategic objectives. Group lead, enables management to meet organizational objectives and goals through efficient decision-making across multiple lines of business. Establishes consistency and replicable processes. Works 1:1 with PMs, adhering to agency/PM guidelines and staffing/labor oversight with DSA (Director of Systems + Analysis) support. Reports to VP/DPM. Duties and Responsibilities Support and facilitate portfolio governance and oversight of a group of defined accounts Management of AOR/OOS labor reporting and analysis, billing oversight, risk management Provide coaching and training to project managers and account leadership to help them to understand project evaluation criteria Meet regularly with Resource Management to negotiate and coordinate resource conflicts Ensure project portfolio stays aligned with business objectives and scope defined Identify lessons-learned (Sunsets) and continually refine the portfolio management process Foster a collaborative effort that enables neighborhood leadership and senior executives to reach agreement on portfolio objectives Responsible for ensuring all deadlines are met, project budget is monitored, and stakeholders are informed of status at all stages· Coordinate workload and priorities with PMs assigned to brands within the Program Manager’s portfolio Manage weekly PM team meetings (specific to brands) to discuss project details – including risk management, task prioritization and scope changes Lead weekly resource meetings with Talent Manager Consultant and mentor to PMs while assisting on complex deliverables Continually help to up-level the PMs with their overall skills & agency process Meet regularly with Production Leads to improve workflows and efficiencies Areas of Expertise: Superpowers! Creative Resourcing lead for PM team Skills Workflow Resourcing workflow lead Scrum Lead/Trainer Social Chair Backup and coverage for Program Director Business Management Partner with DPM on SOW and Staffing Plan development Responsible for creating project estimates in collaboration with internal stakeholders Assist PM team in creating/reviewing project estimates Assist PM in tracking actuals against project estimates Responsible for impact analysis for scope change on assigned projects leading to collaboration with Account Team to determine next steps Attend/run bi-monthly finance/billing meetings with account Responsible for review of client burn reports within the portfolio to ensure portfolio success and/or collaboration with Account Directors on adjustments as needed to align client scope with financial compensation Contributing to the Department Attend and actively participate in monthly department meetings Contribute ideas to the betterment of the department - developing and participating in department initiatives, supporting continuous improvement Mentor, share ideas and collaborate with your peers Responsible for training and ongoing mentorship of new hires Assist with overflow workload and provide peer coverage when needed Required Experience Skills and Abilities 8-10 years experience as a Sr Project Manager, Supervisor, or similar in advertising/marketing industry Proficiency in MS Office applications including Microsoft Excel, Google Drive, Adobe Creative Suite, Google Suite, Smartsheet, EAS and other agency tools Excellent communication skills (verbal and written) Supervisory Responsibilities Directly supervise Senior PM, Project Managers and Associate Project Managers Performance evaluations Key Characteristics/Desired Competencies Ability to summarize issues to key points and actions required Ability to prioritize and multitask Highly organized and detail-oriented yet flexible and adaptable Calm and focused under pressure Holds team members and self accountable Assertive conflict-resolution and problem-solving skills Effective decision-maker – makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure Demonstrates confidence, professionalism and diplomacy Capable of establishing strong relationships and gaining trust of peers Positive and Collaborative Solutions-oriented Opposes the philosophy of “that’s how it’s always been done” Embrace and champion technology advancements and changes in process and procedure to better meet client needs Future focused and technologically adept