Customer Support Engineer

Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.We seek an experienced technical support engineer with a passion for cutting-edge technology and who is eager to solve a broad spectrum of hardware and software problems. The ideal candidate will not only provide solutions to our clients but also contribute significantly to the team's growth and ensure alignment with industry standards in customer support services.ResponsibilitiesServe as the primary point of contact for global customers, delivering comprehensive end-to-end supportConduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causesCollaborate closely with R&D teams to investigate complex problems and implement long-term solutionsPropose and communicate effective workarounds to customers as neededIdentify, research, and resolve recurring software and hardware issuesEnsure continuous communication with customers, maintaining high levels of satisfaction throughout the support processDevelop a deep and evolving understanding of our advanced quantum control systemsStay up to date on known system issues and maintain internal knowledge of common troubleshooting patternsAssist with hardware installation and deployment activitiesTravel to customer sites for on-site issue resolution (up to several times per year)Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases5+ years of experience in a relevant technical support positionProficiency in Python – MustKnowledge of IT and specifically computer networks – MustProven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - AdvantageUnderstanding SoM and embedded systems – AdvantageExperience in startup companies – AdvantagePassionate about technology and able to dive into new technologies quicklyIndependent, responsible, self-motivated with a can-do attitude, who loves solving problemsAbility to provide step-by-step technical help, both written and verbal Excellent verbal and written skills in English