CSR - Customer Service Representative

Join Our Team at Beyond79 LLC At Beyond79, we pride ourselves on being a leading online jewelry and precious metals dealer with over 40 years of experience in the fine jewelry industry. We offer our customers a safe, secure, and convenient way to sell their jewelry from the comfort of their own home. Our commitment is to deliver the ultimate online jewelry experience to our customers. Position: Customer Service Representative We are excited to welcome a dedicated and dynamic Customer Service Representative to our team! In this role, you will be instrumental in providing exceptional customer experiences by offering product and service information and resolving technical issues. Key Responsibilities: Handle customer inquiries and complaints with care and efficiency Provide clear and accurate information about products and our services Troubleshoot and resolve product issues and customer concerns promptly Maintain detailed and accurate customer records based on interactions Qualifications: Previous experience in customer service, sales, or related fields Experience with phone-based customer interactions is preferred Strong ability to build rapport with clients and customers Excellent multitasking and prioritization skills Positive and professional demeanor Exceptional written and verbal communication skills Must be at least 21 years of age and able to pass a criminal background check Why Beyond79? At Beyond79, we value our customers and strive to offer the best service possible. As a Customer Service Representative, you'll play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients. If you are a dedicated individual with excellent communication skills and a passion for helping others, we’d love to hear from you! Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned. If you’re ready to be part of a team dedicated to providing excellent customer service, apply now to become a valued member of Beyond79! Job Type: Full-time Pay: $19.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Ability to Commute: Boca Raton, FL 33487 (Preferred) Ability to Relocate: Boca Raton, FL 33487: Relocate before starting work (Preferred) Work Location: In person