Customer Experience Lead

A company is looking for a Customer Experience Lead. Key ResponsibilitiesExecute transactions following prescribed guidelines and manage operational performance and backlog for assigned accounts Communicate status, issues, and risks for owned processes and act as a Subject Matter Expert for customer experience representatives Manage backlog activities for production orders, ensuring timely action and shipment of ordersRequired QualificationsHigh School Diploma or GED Equivalent At least 1 year of relevant experience Proficiency in Microsoft applications: Outlook, Excel, Teams Strong customer service skills Knowledge of inventory reporting and supply chain processes