Case Manager

Who We AreAt Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.What You’ll DoWe’re excited to be adding a Case Manager, Stability, to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. This position requires the individual to be bilingual in Spanish in order to better serve our community. The Case Manager, Stability, will report directly to the Shelter Coordinator and be part of the Housing Solutions team. This position provides case management to families in the rental subsidy program using various service models. This involves documenting services in real-time, maintaining electronic case records, and collecting monthly compliance reports.What Your Day Looks LikeProvide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and moreAssess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resourcesAssist families in setting and reaching housing goals, manage necessary documentation, and address related concernsCheck in with participants who have completed the program to ensure continued progressFoster self-sufficiency and maintain professional boundaries using various service modelsCollaborate with internal teams, and external partners to address housing issues and support participantsMaintain accurate records and adhere to confidentiality documentation standardsAddress resource needs in specific areas and help organize community events such as Holiday celebrations and Back-to-School activitiesPartner on departmental projects as neededAdvocate for our services and represent Hamilton Families at community and collaborative meetingsWhat Makes You Successful in This RoleAbility to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participantsFamiliarity with case management databases or customer service platformsHighly organized, self-motivated, and capable of working independently to meet goalsDemonstrated ability to exercise appropriate judgement and uphold policies and proceduresSkilled in documentation, reporting, and maintaining confidentialityWhat You Bring1+ years of experience in social work, psychology, human services setting or related fieldA background in working with nonprofit organizations, social services organizations, or community-based programsFamiliarity with Bay Area resources for low-income familiesBilingual abilities, especially in SpanishHighly proficient in Microsoft Office Suite, Salesforce, and other softwareAbility to travel locally and long distance to meet with vendors and participantsWe encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.Why Choose UsOur commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinkingEnjoy excellent medical, dental, and vision coverageEmployer matched 403(b) retirement planWellness and commuter benefit programsPaid time off and holidaysOur ValuesResourcefulHelpful/ “Yes, And”Growth MindsetData InformedEDI: Equitable, Diverse, and InclusiveCompensation Range: $28.00 per hour + $1.50 per hour premium for bilingual speakersPosition Type: Full-time, Non-ExemptUnion Representation: YesSchedule: Monday – Friday, 9:00am – 5:00pmLocation: 2567 Mission Street, San Francisco, CA 94110 + FieldworkPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.