Customer Success Manager (Aventura)

ONLY CANDIDATES BASED IN BROWARD OR MIAMI-DADE COUNTIES AND ABLE TO COMMUTE TO THE AVENTURA OFFICE WILL BE CONSIDERED.At Tabit Technologies, we power restaurants with innovative, cloud-based Mobile POS solutions that streamline operations, increase revenue, and elevate the guest experience. Our technology is built by restaurant people, for restaurant people—and we're growing our team.We're looking for a Customer Success Manager with hands-on Front-of-House and Back-of-House restaurant experience to guide clients through onboarding, implementation, and long-term success with our platform.What You'll DoRestaurant Operations & Client SuccessLeverage real-world FOH and BOH experience to understand restaurant workflows and operational needsServe as a trusted advisor to owners, managers, and operators during onboarding and beyondTranslate restaurant operations into optimized POS configurations that improve speed, accuracy, and efficiencyProject ManagementAct as the primary point of contact for restaurant clients during onboardingLead discovery meetings to assess operational requirementsConfigure menus, promotions, integrations, and workflows tailored to each restaurantImplementation & TrainingPerform on-site hardware installations in coordination with restaurant teams and third-party vendorsPlan and execute staff training, including servers, bartenders, managers, and kitchen teamsEnsure teams are confident and fully operational before and after go-liveBrand AmbassadorDeliver exceptional service and go above and beyond to ensure customer satisfactionProvide practical solutions and alternatives based on restaurant best practicesBuild long-term client relationships through proactive communication and on-site engagementRepresent Tabit as a leader in Mobile POS technology and operational innovationWho You AreExperienced in restaurant operations (FOH and/or BOH required)Comfortable working directly with restaurant owners and leadershipConfident trainer and communicatorTech-savvy, detail-oriented, and customer-focusedAble to travel locally and work on-site in South Florida