Training Analyst

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.Title: Training AnalystWork Location: Detroit, MI,48226Duration: 12 MonthsJob Type: Temporary AssignmentWork Type: HybridDept: Membership & Billing OpEngagement DescriptionThe primary responsibility of the role is focused on curriculum development including the creation of new quizzes, desk-level procedures, training activities, facilitation guides, computer-based training courses, as well as documentation maintenance.Requires attention to detail, consistency and formatting in MS Word, PPT, and Excel.Ability to digitize training activities and manual processes, especially within MS Forms/Teams.Requires collaboration with operational areas to discuss needs/seek clarification (schedule/conduct meetings, identify process gaps/inconsistencies, draft communication and publish updates). This role will utilize SharePoint for documentation administration, which includes managing desk-level procedures and requests, tracking training quiz scores and statistics, and identifying/implementing process improvement workflows that will streamline training and documentation.Maintaining and granting access to SharePointCreating new document libraries and listsUploading documents to SharePointSending out communication alerts for changesTrack statistics from training quizzesManaging status updates in SharePoint ListsReview work processes to identify areas for improved efficiencyUnderstanding and ability to learn integrated tools such as Power Automate, Microsoft Access, and Microsoft Forms Requires support of department projects and initiatives to ensure training / documentation is aligned with projects and changes to processes.Determine impact on desk level procedures and training activitiesAttend meetings as needed and track information for reference Top 3 Required Skills/ExperienceAccuracy & Attention to DetailCollaboration & Stakeholder EngagementCritical Thinking and Problem Solving Required Skills/Experience - The rest of the required skills/experience. Include: OrganizedExcellent Communication SkillsAnalyticalTime ManagementDigital Collaboration SkillsAccountability & ReliabilitySelf-MotivatedAdaptability in Remote Environments Preferred Skills/Experience - Optional but preferred skills/experience. Include: SharePointMS Office Suite (Word, Excel, Visio, PPT, Access)MS Forms (Quizzes, Attestations, Polls) Education/Certifications - Include: Bachelor's Degree Preferred