Customer Service Representative

Customer Service Representative Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public. This recruitment will be advertised from Tuesday, May 12, 2026 through Thursday, May 14, 2026. Human Resource Services (HRS) will be accepting applications from Friday, May 15, 2026 through Tuesday, May 19, 2026, until 11:59 PM (PST). About the County of Orange: Whether it's manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as "The OC" and stands out as one of the state's most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour's drive. Many world-class meeting and entertainment venues, convention centers, and some of the state's most popular attractions such as Disneyland and California Adventure Resorts, Knott's Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men's National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women's National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play. Clerk-Recorder: The Clerk-Recorder is responsible for issuing, handling, and safeguarding a variety of public records, including property records, marriage licenses, and birth and death certificates. The Clerk-Recorder utilizes an Electronic Recording Delivery System (ERDS), which allows for the County of Orange and other Partner Counties in the State of California to electronically record property documents. The Clerk-Recorder is in charge of overseeing the Orange County Archives, which is the main repository for historical property documents and vital records. The Opportunity: The Customer Service Representative (CSR) is the first line of contact for Clerk-Recorder customers. This position provides customer service in an office setting, which includes, but is not limited to, the following: greeting and assisting customers in person, email or over the telephone, answering to inquiries about various public records, reviewing and accepting applications, issuing licenses and certificates, collecting fees and cashiering purchase transactions, establishing a rapport, projecting a professional tone, addressing complaints, recording notes electronically for each call, responding to email inquiries, assisting clients with program applications, and completing other work assigned. Minimum Qualifications and Core Competencies: The ideal candidate will demonstrate knowledge and experience in the following core competencies: Technical Skills Effective Communication Customer Service Organization and Planning Problem Solving Minimum Qualifications: Click here for complete classification description for Customer Service Representative. Note: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Special Requirements: Possession of a valid California drivers' license, Class C or higher and a clean driving record while employed in this classification may be required by the date of appointment as position may involve traveling to several satellite offices located in north and south Orange County. A driving records check consisting of a Department of Motor Vehicles (DMV) check may be conducted to verify the clean driving record. Recruitment Process: Applicants who have demonstrated meeting the minimum and/or desirable qualifications based on their responses to the supplemental question(s) will be invited to participate in one or more job-related assessments. Online Assessments (Weighted 100%) Application Screening (Refer/Non-Refer) Veterans Employment Preference Policy (VEPP) Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures Eligible List Once the candidates' application screening has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Email Notification: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. Note: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com. EEO Information: Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.