Aviation Customer Service Specialist

Aviation Customer Service SpecialistLocation: Miami, FLAbout the RoleAs an Aviation Customer Service Specialist, you will be at the center of World Fuel's global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.Impact of the RoleYou are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.What You Will DoHandle high volumes of inbound phone calls and emails from global aviation customersProvide real-time support, resolving urgent customer requests with accuracy and professionalismBuild strong relationships with customers by understanding their needs and delivering consistent serviceMonitor fuel availability and communicate updates or disruptions to customersCoordinate with Sales, Credit, Collections, Supply, and Billing teams to ensure seamless executionSupport customer accounts and identify opportunities to enhance service and performanceAdapt communication style to support a diverse, global customer baseWhat You BringRequired1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar fast-paced service environmentsExcellent communication skills in English, both written and verbalComfortable being on the phone for a significant portion of the day while managing multiple customer interactionsStrong customer service mindset with the ability to build rapport quicklyHigh attention to detail and sound judgmentAbility to prioritize, multitask, and remain calm under pressureProactive, positive attitude with a willingness to learnConfidence communicating with global customersAbility to work independently and as part of a teamValid passportPreferredExperience in aviation or exposure to global travel or logistics environmentsFamiliarity with aircraft types or aviation operationsExperience with Oracle or similar systemsFluency in additional languagesStrong understanding of world geographyEducationHigh school diploma or GED requiredWhy Join World FuelBe part of a globally recognized leader in aviation fuel and servicesWork in a fast-paced, customer-driven environment with real impactBuild valuable customer service, operational, and problem-solving skillsGain exposure to international markets and customersBenefit from strong internal mobility and career development opportunities