Remote Technical Customer Service Representative

Work From Home-Customer Service (Tech support and Email experience preferred) ***Equipment Provided*** ***Paid Training*** At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry. We are currently hiring professionals to work in the role of: Remote Customer Service RepresentativeThis position will handle a large volume of emails in addition to phone callsExperience with Tech support, specifically troubleshooting mobile applications is a must for this role. RESPONSIBILITIES:Handle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficiently PREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting brand products and servicesPositive and professional demeanorExcellent written and verbal communication skillsExperience with large Email volumeExperience troubleshooting mobile applicationsTech SupportMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or services.Experience with technical support/background in helpdesk positions.Strong attention to detailsStrong multitasking abilities TRAINING:Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% Attendance WHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture! Home Environment and Work Space:Dedicated home office workspace, preferably a separate room with its own doorAdequate space to set up the workstationAbility to hardwire internet (plug directly into your router)Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)Agents are responsible for maintaining the workspace in a safe conditionPersonal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:Loud musicNon-work-related phone callsOther household membersYou are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours. EEO Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.