HVAC Service Team Lead-Seattle, WA/Portland, OR (Remote)

Job Description BGIS Integrated Technical Services (ITS) is seeking a skilled and motivated HVAC Service Team Lead to join our growing team in Seattle, WA/Portland, OR (Remote) If you're a seasoned HVAC professional with leadership experience and a passion for delivering exceptional service, this is your opportunity to make a meaningful impact with a global leader in facility management.About BGIS ITSBGIS ITS is a service-driven organization built on a foundation of highly trained, professional technicians. Formerly Millian Aire Enterprises, we joined the BGIS group in 2022- a global leader in integrated facility management services. With over 500 commercial field technicians in the U.S. and more than 7,000 globally, we are committed to delivering exceptional customer experiences through continuous training, support, and career development.Compensation & BenefitsHourly Rate: $50.00 - $55.00/hour ($104,000.00 - $114,400 annually based off 40 Hours work week)Overtime is authorized: with approval from the Supervisor.Per diem: $55 per day and lodging will be provided for authorized out-of-town travel and service.Paid Time Off: Start with 48 hours, increasing to 168 hours with tenurePaid Holidays: 7 annually (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)401(k) Match: 5% employer contributionBGIS Kickoff Tech Program – Choose One:$3,500 cash bonus40 additional hours of floating holidays$1,250 technical training reimbursementAdditional PerksCompany Vehicle: Take-home option availableTech Tools: Company-issued cellphone and tabletAnnual Boot Voucher: Stay equipped with the right gearComprehensive Benefits: Health, life, and disability coverageCorporate Discounts: Exclusive perks through ADPCareer Development: Ongoing technical training and certificationsGrowth Opportunities: Clear paths for advancement and relocationAbout the RoleAs the HVAC Service Team Lead, you'll support the Regional Service Manager in overseeing commercial HVAC operations across multiple client sites. You'll serve as the primary point of contact for escalations, guide a team of technicians, and ensure high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, contributing to business growth and operational excellence.Key Responsibilities Leadership & OperationsLead and support a team of HVAC service techniciansAct as the primary escalation contact for service issuesProvide daily direction and technical guidance to team membersAssist with dispatching and scheduling service and maintenance tasksReview completed service and repair invoicesContribute to process improvements and standard operating proceduresHybrid schedule: two days in-office for administrative duties and three days in the field supporting staff and conducting site visits. (ex. 5-day work week)Complete administrative follow-up tasks (approx. 25% of weekly duties)Client ServiceMaintain professional relationships with clients and internal teamsRespond to service requests and resolve issues promptlyConduct monthly audits to ensure service quality and complianceRepresent BGIS positively and uphold company valuesTechnical HVAC WorkPerform preventive and corrective maintenance across multiple facilitiesInstall, troubleshoot, and repair HVAC systems, ice machines, and refrigeration unitsRespond to emergency service calls and routine maintenance requestsDocument work in service management systems and ensure compliance with safety and environmental standardsRecommend enhancements and repairs based on site observationsQualifications Experience8+ years of commercial HVAC and refrigeration experience3+ years in a supervisory or lead technician roleProven ability to manage teams, conduct audits, and ensure safety and quality complianceExperience with preventive maintenance, diagnostics, repairs, and equipment changeoutsFamiliarity with national accounts or multi-site operations (preferred)CertificationsEPA Universal Certification (required)Valid HVAC Journeyman License (preferred)Additional certifications such as NATE or HVAC Excellence are a plusPhysical RequirementsAbility to climb ladders while carrying up to 30 lbs.Lift up to 75 lbs. and work in confined spacesFrequent standing, walking, reaching, bending, and kneelingConsistent use of Personal Protective Equipment (PPE)Ability to travel between client sitesAdditional RequirementsValid driver's licenseAbility to pass drug, background, and driving record checksMeet enhanced security clearance requirementsWillingness to work overtime, weekends, and on-call shifts as neededSkills & AbilitiesProficiency in servicing, installing, and troubleshooting:Commercial HVAC systemsRefrigeration systems and ice machinesChillers, cooling towers, water source heat pumpsBuilding Automation Systems or Building Management SystemsStrong customer service and communication skillsAbility to work independently and manage time effectivelyFamiliarity with light commercial equipmentExperience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)Why BGIS ITS Is Your Ideal EmployerCareer Growth: Tailored training, certifications, and advancement opportunitiesSupportive Culture: Collaborative team environment with robust resourcesImpactful Work: Help commercial facilities run smoothly and efficientlyReady to Join BGIS ITS?Take the next step in your career and join a team that values your expertise and dedication.Apply now at bgis.com/us/careersOur company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-Remote#LI-CS1Company DescriptionBGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership.When you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor.Visit us online at https://www.bgis.com/us/careers.htm for more information.Company DescriptionBGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. BGIS' s clients benefit from the combined strength, expertise and leadership. \r\n\r\nWhen you join our team, whether as a seasoned professional or a recent graduate, you're joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada's Green 30 companies since 2010. We have been recognized by GI Jobs Magazine for Military Friendly 2017 and 2018, along with being the recipient of the 2018 Hire Vets Gold Medallion via the U.S Department of Labor.\r\n\r\nVisit us online at https://www.bgis.com/us/careers.htm for more information.