Customer Success Associate

About LeadbeamField sales is overdue for reinvention. Leadbeam's AI-Powered Field Sales Platform helps reps plan smarter days, capture data on the go, and close more deals. We are backed by top VCs and already work with leading fintech, med device, CPG, and services companies, including several Fortune 500s.We 4x'd ARR in 4 months. We have proven ROI, strong customer retention, and a clear plan to become the operating system for field sales teams globally. We are at the ground floor of a major market shift, and the best is ahead of us.The RoleWe are hiring our a Customer Success Associate. You will support onboarding, drive rep adoption, and help customers get real value from Leadbeam fast. This is not a ticket queue job. You will work directly with the founders, build processes from scratch, and see your work show up in retention and expansion in real time.This role is perfect for someone early in their career who is competitive, operationally sharp, organized and wants to grow into a CS leader with enterprise accounts.What You Will DoSupport onboarding from kickoff to go-live, owning timelines, rep readiness, and first value milestonesHelp stand up CRM integrations across multiple CRMs, ensuring clean field mapping and data flowRun weekly adoption check-ins with customers, track usage by rep, and flag accounts that need attentionCapture product feedback from the field, write clear tickets, and close the loop with customersBuild and maintain scalable assets: onboarding guides, training templates, playbooks, and a living knowledge baseSupport QBR prep with data pulls, outcome summaries, and account health snapshotsPartner with Sales on smooth handoffs and with Marketing on customer stories and referencesBe the first line of defense for customer and technical support.Who You Are1 to 4 years in Customer Success, Implementation, Sales, RevOps, or a customer-facing SaaS roleUnderstands the value of CRMs and is comfortable working inside themFast mover who keeps promises and follows through without being chasedClear communicator across end users and managers alikeComfortable building structure where none existsAI Native- Knows how to automate processes and figure things outBonus: experience with field sales teams, outside sales, or territory planningBonus: you have worked in GTM tech or sales enablementWhy This Role MattersOur customers measure results in meetings booked, revenue closed, and time saved. You will be the person on the ground turning that promise into proof. Your work will define how we scale CS, what we measure, and how we win renewals as we grow.What You Will GetCompetitive salary + Commission ($70k-120k OTE) and meaningful equityDirect access to founders and real decision speedHardware of your choice and swagA front-row seat with Fortune 500s and high-growth field sales teamsClear path to being a GTM Leader as we scaleThe chance to shape how outside sales software works for the next decade