Agency Operations Manager

Our Greater Boston area agency client is looking for a contract Agency Operations Manager to step in and help streamline agency operations and processes; ideally looking for previous experience from a start up or boutique agency. Ideally, the agency is looking for a consultant to help with streamlining workflows, reducing manual effort, improving cross-systemconnectivity, and centralizing the data for better decision-making. Experience with tools such as Basecamp, Kantata, Slack and Jiva required.Day in the life: Evaluate how work flows across the agency and offer recommendations Identify inefficiencies, redundancies, and manual bottlenecks across tools and teams Define a more streamlined, scalable operating model for agency operations Recommend how to better leverage existing agency tools Identify opportunities for automation and integration between systems Improve data consistency and create a more centralized, reliable view ofoperational and financial performanceLooking for: Direct experience working with or consulting for advertising/marketing agencies Deep understanding of agency operations, including project-based work,resourcing, utilization, and billing Experience with tools such as Kantata, Jiva, Basecamp and Slack Strong knowledge of workflow automation and integration tools (e.g., Zapier, Make, APIs) Experience centralizing operational and financial data for reporting and forecasting Ability to balance strategic thinking with practical, implementable solutions for a growing agency