IFM Director

What This Job InvolvesThe National IFM Operations Director is a mission-critical leadership role responsible for facility operations, client relationship management, and strategic oversight of critical infrastructure environments. This position demands a seasoned professional with extensive experience in designing, constructing, and managing critical facilities who can drive operational excellence, innovation, and establish industry-leading best practices while maintaining the highest standards of performance and reliability.This leader ensures the account's success in meeting SLAs, KPIs, and mitigating financial, safety, and operational risk. The National Lead, in collaboration with the performance management and regional teams, will manage a standardized delivery model across multiple regions to ensure consistent service quality and efficiency.What Is Your Day-to-Day?Responsible for All Aspects of Facilities Management Within the Portfolio:Deliver Critical Facilities management, integrated facility management (IFM), engineering operations & financials across 100M sq. ft. and 25,000 sites in North AmericaScope of work includes partnering with Regional Directors on executing client-driven initiatives, providing 24/7 support for network sites, work order management including reactive and preventive maintenance work within client-approved budgets, and managing 3rd party vendor delivery of IFM servicesLeverage deep expertise in critical environment design and construction to continuously review, assess, and enhance current design standards, ensuring alignment with evolving industry best practices, emerging technologies, and client operational requirementsApply proven experience from 10-15 years of hands-on involvement in designing and constructing critical facilities to inform operational strategies, capital planning, and infrastructure upgradesDrive HSSE/EHS (Environmental, Health and Safety) compliance with regulatory laws, codes, and regulationsSupport engineering leadership to participate in Engineering programs including the JLL Client Assurance Program (JCAP)Establish team vision and strategy to ensure alignment with account and client objectives and interestsAnticipate client needs and deliver to outperform on key performance indicatorsEnsure client satisfaction by providing a seamless interface to clients; demonstrate leadership, responsiveness, and creativityCreate and manage a One JLL culture of high-performing teams which not only deliver operational excellence but keep employees engaged and thrivingIn conjunction with the Work Dynamics leadership team, understand the firm's strategy and goals and translate those into business opportunitiesBuild successful relationships across the account, including regional stakeholders and the Performance Management Team, to ensure business requirements are understood and to promote confidence, forward planning, and best practices – be a trusted advisorCollaborate with account-wide team and proactively share and reapply all learnings, successes, and best practicesCollaborate and partner with the performance management team for ongoing operational support and risk mitigationDevelopment and management of cost savings strategy with diligent tracking and reporting of initiativesIdentify savings opportunities requiring creative solutions to meet client needsBring on-account leading practices and/or innovations developed in the firmIdentify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectationsFollow-through by providing management and leadership direction for the design, development, and implementation of programsHire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedbackDesired Experience and Technical Skills Required:A minimum of 10-15 years of progressive experience in designing, constructing, and managing critical facilities environments, including data centers, telecom network operations centers (NOCs), central offices, edge computing facilities, or mission-critical infrastructureDemonstrated expertise in critical environment design standards including ANSI/TIA-942 (Data Center Standards), Uptime Institute Tier Classifications, ASHRAE thermal guidelines, BICSI standards, and NFPA codes relevant to critical facilitiesProven ability to review, critique, and enhance complex current design standards for critical infrastructure, including electrical distribution systems, HVAC/mechanical systems, fire suppression, security systems, and building management systems (BMS)Hands-on experience managing the full lifecycle of critical facility projects from conceptual design through construction, commissioning, and operational handoverDeep experience in Critical Facilities management, design and construction, and commercial IFM with a focus on high-availability environmentsExperience in the telecommunications industry, including understanding of network infrastructure, carrier hotels, cell site facilities, and distributed antenna systems (DAS)Proficient knowledge of Critical Facilities Management, Facilities Engineering, Program & Initiatives Management, and mission-critical operationsProficient in using Corrigo or a similar CMMS (Computerized Maintenance Management System) for delivering IFM servicesKnowledge of power density planning, N+1/2N redundancy configurations, uninterruptible power supply (UPS) systems, emergency power systems (generators), and energy efficiency optimization for critical loadsDemonstrated leadership/management skills and the ability to influence and negotiate at all organizational levelsAbility to communicate complex technical and operational ideas in a concise and summarized manner to both technical and non-technical audiencesAbility to recognize and diagnose trends and patterns; strong problem-solving abilityExperience in implementing quality assurance and continuous improvement programs (Six Sigma, Lean, ITIL)Strong analytical skills – both financial and planningPublic speaking acumen and the ability to engage large groupsAbility to develop and maintain trust with internal and client stakeholdersPrevious experience leading large teams in a fast-paced, agile environmentDetail-oriented, organized, flexible, and a desire to tackle new challengesAbility to move people to action, including self, with a sense of urgencyAdvanced computer skills (MS Office, including Excel, Word, PowerPoint, and Outlook)Working knowledge of Building Information Modeling (BIM), AutoCAD, or similar design/documentation platformsPreferred:Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Business Administration, Construction Management, Property Management, Operations Management, or related field; Master's degree or MBA preferredMinimum 15 years of experience in critical environments and facilities management, property management, operations or related fieldMinimum 5 years of experience managing diverse, management-level teamsProven track record managing complex, cross-functional transformationsExperience with telecommunications carrier networks, 5G infrastructure, fiber optic systems, and wireless technology deploymentUnderstanding of cybersecurity considerations for critical facility infrastructure and building automation systemsTrack record of successfully navigating regulatory environments including local building codes, OSHA requirements, and telecommunications-specific regulationsExperience managing vendor relationships with original equipment manufacturers (OEMs), engineering firms, and construction contractorsDemonstrated success in capital project planning, budgeting, and execution for critical infrastructure modernization programsProfessional certifications such as:Certified Data Center Professional (CDCP) or Certified Data Center Specialist (CDCS)BICSI Registered Communications Distribution Designer (RCDD)Uptime Institute Accredited Tier Designer (ATD) or Accredited Tier Specialist (ATS)ASHRAE Building Energy Assessment Professional (BEAP)Project Management Professional (PMP)Certified Facility Manager (CFM)Leadership in Energy and Environmental Design (LEED) Accredited ProfessionalProfessional Engineer (PE) license