Client Success & Scheduling Coordinator

If you love organizing chaos, talking to people, and making things run like clockwork... this role is for you.If you avoid phone calls, hate details, or get overwhelmed easily—this won't work.Responsibilities:This isn't a passive admin role. You're the person keeping the whole operation moving, and when something's off, you're the first to catch it.What You'll OwnYou own the install schedule completely. That means coordinating drop-offs, timelines, and pickups in a way that keeps the shop efficient, with no dead gaps, no overloaded days. When things shift, you adjust fast and keep everyone on the same page.You're also the first point of contact for customers. Answering calls, texts, and emails, setting clear expectations, and keeping people informed throughout their project. The goal is for every customer to feel like they're in good hands because they are.Internally, you're the glue between sales, design, production, and installation. You're moving jobs through every stage of the pipeline, following up with the team before things fall behind, and catching problems before they become customer issues. Everything stays tracked and up to date in the CRM, so nothing falls through the cracks.What Success Looks LikeA schedule that stays full, jobs that move without delays, and customers who feel taken care of from first call to pickup.Qualifications:2+ years in an operations, coordinator, or customer-facing admin roleExceptionally organized — you track details others missConfident communicator on phone, text, and emailComfortable managing a busy schedule and reprioritizing on the flyExperience coordinating between multiple departments or teamsProficient with CRM or project management tools (Monday.com, GHL, or similar)Proactive by nature — you find problems before they escalateBonusBackground in trades, automotive, or service-based businessesScheduling or dispatch experienceFamiliarity with wrap, print, or production workflowsYou'll Thrive Here If YouLove structure and naturally take ownershipCan juggle multiple moving parts without losing the detailsAre comfortable having direct conversations with customers and teammatesDon't wait to be told — you just handle itThis Probably Isn't for You If YouWant a low-key admin job with minimal responsibilityAvoid difficult conversations or accountabilityNeed constant direction to stay on trackAbout Company:ID Graphx helps companies become the most recognized brand on the road. We specialize in high-impact, commercial vehicle wraps that transform fleets into mobile billboards driving leads, visibility, and results. As a company, we value:Innovation – Always improving our process, technology, and designGrowth – We're expanding fast and building a team of top performersTeam Culture – Supportive, high-energy, and focused on winning togetherOpportunity – The right people can build long-term careers hereIf you're a go-getter who's excited by the idea of helping businesses grow while building your own future apply today and let's talk.