OCCD Bilingual Office Specialist 1

Position AnnouncementPosition DetailsProposed Start Date 06/01/2026 Classification Title Office Specialist 1 Working Title OCCD Bilingual Office Specialist 1 Department 222800 - OCD Oregon Center for Career Devel Position Number D94448 Representation OP - SEIU/OPEU Local 503 Position FTE 1.0 End date, if applicable 06/30/2027Position SummaryBrief Description of PSU/School/DeptPortland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.The Oregon Center for Career Development in Childhood Care and Education (OCCD) provides leadership in the development and operation of integrated and statewide professional development standards and systems. OCCD promotes professional development to achieve high quality care and education for children, and creates and supports training and education.Position SummaryThis bilingual English/Spanish position provides essential support for OCCD staff and program participants, focusing on accurate data management, including the Data Entry and File System, Helpdesk and customer support, and general office operations.Responsibilities include performing data entry while meeting productivity goals; providing Helpdesk support to ORO Providers and other stakeholders; assisting Spanish-speaking clients through the Spanish Queue and translating program materials into Spanish as needed; facilitating document intake processes such as scanning, linking, and prescreening; and participating in cross-training while supporting and training other employees to ensure consistency and quality in workflows.Workload Distribution*:Data Entry: 60-80%Helpdesk: 10–30%Prescreening: 10–30%Imaging: 5%Cross-training: 1%Percentages reflect average workload distribution and may vary based on operational needs, including periods of full-time data entry versus split-duty assignments.Minimum Qualifications From ClassificationCompletion of courses or training in Office Technology; OROne year of general clerical experience which included typing, word processing, or other generation of documents; ORAn equivalent combination of training and experience.Additional Minimum Qualifications For This PositionHigh school diploma or equivalent, with at least 1 year of office or clerical experience, including data entry and document handling.Bilingual English/Spanish: written and spokenProficiency with Windows and standard computer applications, including Microsoft Office and Google Workspace.Strong attention to detail, accuracy, and ability to follow established procedures while maintaining confidentiality.Effective communication skills and ability to work with staff and program participants.Ability to prioritize tasks, meet deadlines, and manage repetitive work efficiently.Successful completion of a background check.Preferred QualificationsOne year dedicated experience in data entry OR information system databaseTyping speed of at least 50-70 words per minute (wpm) with a high level of accuracyExperience or proven knowledge of the child care fieldCustomer service and Helpdesk experienceKey Cultural CompetenciesCreates an environment that acknowledges, encourages and celebrates differences.Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.Environmental StewardshipContributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.Work Days/Hours Monday to Friday, 40 hours week, schedule to be negotiated with the supervisor Total Compensation Range & Benefits StatementThe starting salary rate for this position will be between $18.06 and $19.36 per hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public UniversitiesApplication InstructionsAdditional InformationAll supplemental questions must be answered in both English and Spanish to demonstrate bilingual proficiency.This position may be renewed contingent upon availability of grant funding. Limited duration appointments are defined in Article 32 of the SEIU collective bargaining agreement.Additional Application Instructions (deadlines, etc.)Please list the names, telephone numbers and email addresses for three professional references.Background Check Required Yes If you have questionsPlease email OCCD at centerline@pdx.eduSearch DetailsPosting Close Date Application screening begins 04/27/2026Supplemental QuestionsRequired fields are indicated with an asterisk (*).* What is your experience with data entry, and how do you ensure accuracy, attention to detail, and data security when handling sensitive or confidential information? Please respond in both English and Spanish. (Open Ended Question)* What is your experience in helpdesk or customer service, and how do you ensure clear and professional written and verbal communication with customers? Please respond in both English and Spanish. (Open Ended Question)* Please list the computer programs you have used and briefly describe your experience with each, including Microsoft Office, Google Workspace, helpdesk ticketing systems, CRMs, and any other relevant tools, and indicate which tools you use most often. Please respond in both English and Spanish. (Open Ended Question)* How do you prioritize multiple tasks, for example handling data entry and customer support responsibilities at the same time? Please respond in both English and Spanish. (Open Ended Question)* How do you approach learning new tasks, getting trained on new systems, and handling situations when you don’t know the answer? Please respond in both English and Spanish. (Open Ended Question)* How do you handle feedback or criticism from supervisors or coworkers, and how do you resolve disagreements or conflicts in a team setting? Please respond in both English and Spanish. (Open Ended Question)* Have you worked in a hybrid or remote environment before, and how do you stay focused, motivated, and productive when working remotely? Please respond in both English and Spanish. (Open Ended Question)* Do you have the ability to type/enter data at a speed of at least 50-70 words per minute (wpm) with a high level of accuracy?YesNo* How did you first find out about this position?PSU WebsiteIndeed.comHERCJobsUrban League of PortlandHispanic Metropolitan ChamberOregon Employment DepartmentSocial MediaPerson ReferralCareer BuilderGlass DoorOther - Please describe in the next QuestionIf you selected Other, please describe. (Open Ended Question)Applicant DocumentsRequired DocumentsResumeCover LetterProfessional ReferencesOptional Documents