Production Supervisor

Position Summary The Production Supervisor – Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10–40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines. The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations. Essential Functions Operations & Production Management Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon). Ensure achievement of production goals, turnaround times, and service level agreements (SLAs). Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards. Monitor workflow to ensure high-volume data processing accuracy and compliance. Perform or oversee equipment maintenance, calibration, and troubleshooting. Artificial Intelligence (AI) & Digital Processing Support implementation and daily use of AI-driven document processing, data extraction, and automation tools. Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards. Partner with leadership to identify opportunities for AI integration and process optimization. Ensure proper handling and validation of AI-generated outputs for quality control. Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus). Supervisory & Leadership Responsibilities Lead, supervise, and develop teams of 10–40+ employees, including temporary staff. Provide training, coaching, and performance feedback aligned with KPI-driven performance management. Address employee concerns and manage conflict resolution and employee relations issues professionally. Promote a culture of accountability, teamwork, and continuous improvement. Step into production roles as necessary to support operational needs. Process Improvement & Quality Assurance Identify and implement process improvements, workflow optimization, and efficiency gains. Maintain strict adherence to quality control standards and data accuracy requirements. Track and analyze production metrics to drive performance improvements. Maintain accurate records for timekeeping, productivity, and reporting. Administrative & General Responsibilities Support AIM Center Manager in achieving operational and financial objectives. Participate in monthly productivity and profitability reviews. Ensure compliance with company policies, safety requirements, and operational procedures. Maintain confidentiality and security standards in a restricted-access environment. Qualifications Education High school diploma or equivalent required Associate’s or Bachelor’s degree preferred Experience Minimum 1+ year of supervisory experience in production, scanning, or industrial environments Experience with high-volume document scanning, printing, or data processing operations preferred Exposure to AI, automation tools, or digital workflow technologies preferred Document scanning experience strongly preferred (scanning experience a plus) Experience managing teams of 20+ employees preferred Knowledge, Skills & Abilities Strong operations and project management skills Demonstrated ability in team leadership, coaching, and development Experience with conflict resolution and employee relations Results-driven with experience managing KPIs and productivity metrics Knowledge of document imaging, quality control, and data accuracy compliance Proficiency in Microsoft Office Suite and Adobe Acrobat Ability to interpret technical instructions, SOPs, and operational guidelines Strong analytical, problem-solving, and decision-making skills Core Competencies Operations & Project Management Artificial Intelligence (AI) Workflow Management Team Leadership & Employee Development Conflict Resolution & Employee Relations KPI-Driven Performance Management Process Improvement & Workflow Optimization High-Volume Data Processing Document Scanning, Imaging & Quality Control Data Accuracy & Compliance Physical Requirements Regularly required to stand, walk, sit, talk, and use hands Occasionally lift up to 35 pounds Requires vision abilities including depth perception and focus adjustment Work Environment Secure production facility with restricted mobile phone access Moderate noise level Fast-paced, deadline-driven production environment