Help Desk Technician

We are looking for a Help Desk Technician to support a mission-critical child welfare environment by providing Level 1 technical support and managing user administration processes. This role supports a large-scale system used by thousands of caseworkers and staff, requiring strong attention to detail, responsiveness, and adherence to defined protocols. The technician will handle user access requests, troubleshoot end-user issues, and ensure proper processing and documentation of system changes. The ideal candidate is customer-focused, process-driven, and capable of working in a structured government environment supporting critical applications.Strict RequirementUS Citizen or Greencard holder requirement per the clientW2 onlyRequirementsMinimum 1+ year of experience in Help Desk or Desktop Support roleExperience installing and troubleshooting PC hardware and softwareExperience providing end-user support (in-person and remote/phone)Strong customer service and communication skillsExperience reviewing and processing user access requests (adds, moves, changes)Familiarity with Microsoft Active Directory (user account management preferred)Experience supporting Windows 10/11 environmentsExperience with Microsoft 365 (Outlook, Teams, etc.)Exposure to device management, imaging, and troubleshootingAbility to follow strict procedures and maintain accurate documentationIf interested, please apply with resume