Process Manager - Sr

Duration: 1 Yr contract Rate : $43/hr-$45/hr.w2Location: McLean, VA, Richmond, VA, Wilmington, DE or NYCThe successful candidate will possess an in-depth technical knowledge of Treasury Management products. They will utilize their expertise to manage the end-to-end implementation process for Treasury Management accounts and provide product implementation support and training to clients. The candidate will work closely with clients, sales officers, client service teams, and business partners to drive revenue generation by improving client experience and increasing client retention rate through effective management of client implementations. They are responsible for implementing and directing all aspects of Treasury Management products and related service set-up for new and existing clients. Acting as a central point of contact for the client throughout the implementation process, the candidate develops a customized plan for each client and directs junior resources and required internal partners to ensure delivery of products and services is completed within agreed-upon timeframes, with full ownership of the end-to-end process from client commitment to revenue generation.General Responsibilities:Operate independently and exercise professional judgment in making decisions that impact the client experience.Establish and maintain a high level of credibility with clients and business partners.Provide a best-in-class client experience, while managing internal and external client expectations.Serve as a product expert by supporting sales officers on client calls to explain more complex product set-up to customers, provide feedback and advice on modifications, and help ensure our capabilities meet client needs.Act as a subject matter expert, providing feedback and advice on modifications of Treasury Management Products.Work jointly with sales on deals prior to sale commitment.Facilitate pre-implementation kickoff and post-sale calls with clients to review project requirements, develop a plan of approach, roles and responsibilities, discuss documents/information required from the client, and determine agreed-upon timeframes for completion; maintain regular communication with clients and sales officers to update status and address issues.Effectively manage each implementation as a custom client-specific project from end to end while meeting defined SLAs with a focus on expediting revenue generation.Maintain a current portfolio of client implementations and related promised dates, monitoring requests in queue to ensure aged items are expedited in a timely basis.Individually responsible for the quality and timeliness of all project deliverables, including executing client Operational Instructions, as well as the implementation of relevant project management practices.Conduct new client training.Attend meetings and training as required to continue development and enhance knowledge of cash management products, processes, and industry knowledge.Ability to prioritize daily workload to maximize productivity.Basic Qualifications:Bachelor's Degree or Military Experience or Equivalent Work Experience.Preferred Qualifications:At least 4 years of detailed knowledge of Treasury Management products and an understanding of the sales process.At least 4 years of customer service experience.Ability to work under minimal supervision and perform well under pressure.Strong influencing skills.Technical skills.Leadership skills.We are committed to creating an inclusive work environment that embraces diversity and fosters a sense of belonging for all team members. For immediate consideration please click APPLY.