Remote | IT Support & Systems Administration Specialist — $55–$80/hour

We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes.This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks.Key ResponsibilitiesProfessionals in this role may contribute to:Helpdesk & Ticket Resolution ReviewReview IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflowsEvaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteriaSupport structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentationIdentify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomesIdentity, Access & Account AdministrationReview access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflowsEvaluate access-change requests against defined roles, approval requirements, security expectations, and target access statesSupport structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar toolsPrepare clear written explanations for access and identity decisions based on source materials and verifiable criteriaEndpoint, SaaS & Systems SupportReview endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system statesEvaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standardsSupport structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systemsMaintain accuracy, consistency, and professional judgment across submitted workIdeal ProfileStrong candidates may have:2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT rolesExperience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle supportFamiliarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systemsComfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentationStrong written communication skills and ability to explain IT support decisions clearlyAbility to follow structured instructions and produce evidence-based workEducational BackgroundA degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpfulEquivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevantNice to HaveCompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certificationExperience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license managementFamiliarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processesExperience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentationStrong attention to detail in technical, security-sensitive, and documentation-based workflowsWhy This OpportunityApply IT support and systems administration expertise to structured remote project workContribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflowsWork on flexible, project-based assignments aligned with your professional backgroundUse your IT support judgment in a focused, detail-oriented consulting environmentRemote structure with competitive hourly compensationContract DetailsIndependent contractor roleFully remote with flexible schedulingPart-time commitment depending on project availabilityCompetitive rates between $55–$80 per hour depending on expertiseWeekly payments via Stripe or WiseProjects may be extended, shortened, or adjusted depending on scope and performanceWork will not involve access to confidential or proprietary information from any employer, client, or institutionAbout The PlatformThis opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy