Business Development Representative

Join our team as a Business Development Representative and become the driving force behind our dealership's success. At Grote Automotive, Inc., we're on a mission to revolutionize the car-buying experience by putting fun back into the process and fostering lifelong customer relationships. As part of our Business Development Center, you'll be pivotal in connecting with potential buyers, scheduling appointments, and guiding customers through their car-buying journey. Your role is all about building those crucial relationships that turn inquiries into sales, ensuring no opportunity is missed.We're looking for someone who thrives in a fast-paced environment and can keep their cool even when the going gets tough. You'll need to have strong communication skills, a self-motivated attitude, and the ability to sound genuine and engaging. Here, every appointment you set moves our dealership forward, and every interaction is an opportunity to make a lasting impact. We offer competitive pay based on your experience, and you'll be part of a supportive, energetic team that celebrates every win, big or small. If you're ready to help customers find their perfect car while enjoying a dynamic and rewarding work culture, we'd love to hear from you.Responsibilities:Promptly respond to all incoming internet leads, phone calls, and inquiries (speed matters—customers are usually shopping multiple dealerships at once)Make consistent outbound calls, texts, and emails to engage potential customers and generate appointmentsSchedule and confirm appointments for the sales team, ensuring customers actually show up (the real challenge)Follow up with customers who have inquired, visited, or ghosted—sometimes more than once, and always professionallyBuild rapport quickly and create a positive first impression of the dealership (you are the first voice they hear)Accurately log all customer interactions, notes, and updates in the CRM (if it's not in the CRM, it didn't happen)Work closely with the sales team to ensure a smooth handoff from online interest to in-store experienceHandle objections, questions, and the occasional "I'm just looking" with confidence and professionalismMaintain a high level of energy and consistency, even during high-volume call periods or slower response daysContinuously improve communication strategies to increase engagement, appointment set rates, and show ratesRepresent the dealership brand in a friendly, helpful, and professional manner across all communication channelsQualifications:US Work Authorization18 years or olderCustomer Service ExperienceBasic Computer SkillsExcellent verbal and written communication skillsAbility to understand customer needs and provide solutionsStrong customer relationship management skillsKnowledge of the automotive industry and being bilingual (English/Spanish) is a plusFamiliarity with CRM tools like Promax or similar is a plusThis is an in-person position only; no remote positions offeredWhat You BringExperience in customer service, sales, or lead generation (preferred, but not required — we'll train the right person!)Familiarity with CRM tools like Promax or similar is a plusDependability is a must! Regular and reliable attendance is essential for success in this roleDetail-oriented with a strong focus on people and goal achievementDemonstrates a consistently positive attitude and enthusiasm in the workplaceConfident , outgoing, and persistent, with the ability to adapt to challengesStrong problem-solving skills and the ability to manage multiple tasks effectivelySelf-motivated and capable of working independently while meeting deadlinesA collaborative team player who is open to constructive feedback and demonstrates a willingness to learn and growAbout Company:We are looking for automotive professionals who are willing to take the success they have already achieved and increase it through ongoing training and personal and professional growth. We encourage our people to get out and make connections in the community, and teach them how to prospect and market themselves. We believe that if you become a "resource" to people, they, in turn, will think of you FIRST when they need a vehicle.That's what Grote Mitsubishi is all about...being a resource to our coworkers, customers, and our community.Attention, all Level 3, 5% of people reading this ad:Technology has changed the car business. If you are not "up with the times," you will not succeed.