Sales HVAC

JOB TITLE: Sales Representative FLSA: Non-Exempt DEPARTMENT: Office REPORTS TO: Operations Manager GENERAL SUMMARY: HVAC Sales HVAC knowledge is a requirement. Will be responsible for all facets of sales in home new HVAC systems. Must have excellent customer service skills. The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end. This individual is the direct point of contact with a customer and in charge of ensuring a customers needs and expectations are met. A sales representative should know their product or service inside and out and guide their customers through the purchase process efficiently and satisfactorily. PRINCIPLE DUTIES AND RESPONSIBILITIES: Acquires new customers by reaching out to leads Researches customers individual or business purchase needs Serves existing customers by optimizing current purchase plan Adjusts sales tactics based on tests and new insights in the field Resolves customer complaints and queries Submits purchase orders Informs management of purchase actions Maintains monthly or bi-monthly minimum goals Completes market research and monitors competitor activity Makes recommendations for the customer Maintains documentation of customer contact and account updates MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: High school diploma Bachelors degree (ideal but not required) Additional certifications and other professional development experience Knowledge of residential HVAC systems 1+ year of sales experience Customer service and people skills Phone, email, and chat communication skills Prospecting skills Territory management aptitude Persuasion, negotiation, and closing skills Ability to meet deadlines and financial goal minimums Patience to deal with customer issues and calls that do not end in a sale Motivation skills and a positive attitude