Servicing Compliance Manager

Effective DateMarch 9, 2026Reports toGeneral Counsel/Chief Compliance OfficerExemptNon-Manual WorkerSalary Range$95,000 - $115,000 (based on location and experience)LocationWayne, PA (Corporate) office; 3 days in office, hybrid schedule available for candidates within commutable distance to office.CompanyautoMHatic Financial (formerly Tammac Holdings) is a private equity-backed lender specializing in manufactured home loans. With over $1 billion in originations and more than 40 years of experience, we're transforming the manufactured housing industry through innovative products, technology-driven solutions, and a customer-first approach. Our mission is to bring speed, service, and simplicity to the lending process, including loan decisions within minutes.SummaryThe Servicing Compliance Manager is a senior-level leadership position responsible for overseeing compliance activities related to the servicing, default management, repossession, and asset management of manufactured home chattel loan portfolios. The role requires extensive experience managing compliance programs, building and implementing compliance management systems, and leading cross-departmental teams in a regulated lending environment. The manager will design, implement, and oversee comprehensive compliance frameworks covering management reporting, policies and procedures, compliance controls, testing and monitoring programs, regulatory reporting, and staff training. This position serves as a strategic advisor to senior leadership on servicing compliance risks and regulatory developments affecting manufactured home chattel servicing, default management, repossession, and asset management operations.Key ResponsibilitiesCompliance Management System Development and OversightDesign, implement, and maintain a comprehensive compliance management system (CMS) for loan servicing, default management, repossession, and asset management operations, incorporating the key pillars of compliance program effectiveness: board and management oversight, compliance program, policies and procedures, training, monitoring and auditing, corrective action, and consumer complaint response.Develop and implement compliance risk assessment frameworks to identify, prioritize, and mitigate servicing compliance risks across the manufactured home chattel loan portfolio.Establish and maintain compliance dashboards, key risk indicators (KRIs), and metrics to measure compliance program effectiveness and identify emerging risks.Oversee the integration of compliance requirements into servicing technology systems, workflow processes, and operational procedures.Lead the development and continuous improvement of the company's compliance culture within servicing, default management, repossession, and asset management operations.Policies and Procedures DevelopmentDevelop, implement, and maintain comprehensive servicing, default management, repossession, and asset management policies and procedures covering all aspects of manufactured home chattel loan servicing, including payment processing, escrow administration, loss mitigation, collections, default management, customer communications, repossession, and asset management.Ensure policies and procedures incorporate all applicable federal regulations (Bankruptcy Code, ECOA, EFTA, ESIGN, FDCPA, FCRA, FTC Holder Rule, RESPA, SCRA, TILA, UDAP) and state-specific servicing requirements across multiple jurisdictions.Review and update servicing policies and procedures regularly to reflect regulatory changes, examination findings, industry best practices, and operational developments.Collaborate with operations, legal, and technology teams to ensure policies are operationally feasible, clearly documented, and effectively implemented.Maintain a centralized repository of all servicing compliance policies, procedures, and work instructions with version control and change management protocols.Compliance Controls Implementation and ManagementDesign and implement robust compliance controls throughout the loan servicing lifecycle, including preventive, detective, and corrective controls.Establish control testing protocols and schedules to validate the design and operating effectiveness of servicing compliance controls.Develop and implement quality control processes for critical servicing functions such as payment application, escrow analysis, payoff calculations, and customer disclosures.Create and maintain control matrices documenting control objectives, control activities, control owners, testing frequency, and testing results.Work with operations management to remediate control deficiencies and implement corrective action plans.Monitor control effectiveness through key performance indicators (KPIs) and exception reporting.Compliance Testing and MonitoringDevelop and execute comprehensive compliance testing and monitoring plans covering all servicing functions and regulatory requirements.Conduct regular transaction testing, process reviews, and file audits to assess compliance with federal and state servicing regulations and internal policies.Perform focused reviews of high-risk servicing areas including loss mitigation, foreclosure/repossession alternatives, collections practices, force-placed insurance, and escrow administration.Analyze testing results to identify trends, root causes, and systemic compliance issues.Prepare detailed testing and monitoring reports with findings, risk assessments, and recommended corrective actions.Track and validate remediation of identified compliance deficiencies.Regulatory Compliance and ReportingMonitor and ensure compliance with all federal and state regulations governing manufactured home chattel loan servicing.Stay current on regulatory developments, examination priorities, enforcement actions, and industry guidance affecting manufactured home chattel loan servicing.Prepare and, in collaboration with reporting compliance staff, ensure timely and accurate submission of regulatory reports and filings related to servicing operations as required by federal and state regulatory agencies.Respond, in collaboration with exam compliance staff, to regulatory inquiries, examinations, and audits related to servicing compliance.Maintain detailed documentation of compliance activities, testing results, examination responses, and corrective actions.As needed, support licensing compliance staff or serve as primary liaison with state licensing authorities on servicing compliance matters.Training and EducationDevelop and deliver comprehensive compliance training programs for servicing staff covering regulatory requirements, company policies, and industry best practices.Create role-specific training materials for payment processors, escrow analysts, loss mitigation specialists, collections staff, and customer service representatives.Conduct new employee onboarding training on servicing compliance requirements.Provide ongoing education on regulatory changes, examination findings, and emerging compliance risks.Assess training effectiveness and maintain training records and attendance documentation.Cross-Functional CollaborationMentor staff assigned to servicing compliance functions.Partner with servicing operations management to integrate compliance requirements into daily operations and workflow processes.Collaborate with legal counsel on interpretation of regulations, response to regulatory matters, and resolution of complex compliance issues.Work with technology teams on system enhancements, system testing, and implementation of compliance-related system changes.Coordinate with originations compliance to ensure seamless compliance oversight across the loan lifecycle.Engage with third-party vendors and service providers on compliance expectations, oversight, and performance monitoring.Strategic Advisory and Risk ManagementServe as subject matter expert and strategic advisor to senior leadership on servicing compliance matters affecting manufactured home chattel lending.Advise on compliance implications of new servicing products, processes, and business initiatives.Participate in strategic planning and decision-making to ensure compliance considerations are integrated into business strategies.Identify and elevate emerging compliance risks and regulatory trends to senior management.Recommend enhancements to the compliance program to strengthen risk management and operational effectiveness.Consumer Complaint ManagementOversee the servicing complaint response process to ensure timely, accurate, and compliant responses to consumer complaints.Analyze complaint trends to identify potential compliance issues, process breakdowns, and training needs.Coordinate with operations and customer service teams on complaint resolution and root cause analysis.Maintain complaint logs and tracking systems to monitor complaint volumes, response times, and resolution outcomes.Supervisory ResponsibilitiesCurrently, this role does not have direct reports.BenefitsCompetitive Pay: We offer competitive compensation packages to recognize and reward your valuable contributions, including comprehensive benefits such as healthcare, dental and vision insurance, and 401KGenerous Paid Time Off (PTO): Comprehensive PTO package to recharge and pursue passions outside of work.Team Events: Regular team-building activities and social events that foster camaraderie.Fully Stocked Kitchen: Snacks, beverages, and refreshments available throughout the day.Culture: Diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering endless growth and development opportunities.Relocation RequirementCandidates must be willing and able to relocate to Wayne, Pennsylvania, by the designated start date for this position.EEO StatementautoMHatic Financial provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. autoMHatic Financial complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.autoMHatic Financial is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local law. autoMHatic Financial complies with all applicable laws governing nondiscrimination and equal opportunity in employment in every location in which the company operates.Privacy NoticeautoMHatic Financial is committed to protecting your privacy rights. Personal information collected during the application process will be used only for legitimate business purposes and handled in accordance with applicable privacy laws and our Employee Privacy Notice. By submitting an application, you acknowledge and consent to the collection and use of your information as described in that notice.Additional InformationThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.Please note that you are not considered an official applicant until you have submitted a complete employment application through autoMHatic Financial's online applicant tracking system.J-18808-Ljbffr