Dispatch Manager

Position Summary The Dispatch Manager oversees nationwide scheduling and dispatch operations across Wi-Fiber’s service area of 8+ states. This role leads a team of 2-4 direct reports and partners with Customer Service and Field Operations to improve scheduling efficiency, optimize drive time and technician utilization, and minimize reschedules. The Dispatch Manager is highly organized, data-driven, and capable of making real-time operational decisions in a fast-paced environment. Key Responsibilities Lead a team of 2-4 Dispatch Coordinators to manage daily dispatch and scheduling operations for field service technicians and teams. Optimize routing to reduce drive time while maximizing technician utilization rates. Monitor technician availability, unscheduled hours, and ticket-to-schedule time to improve workforce efficiency. Analyze job data and implement process improvements to reduce reschedule rates and scheduling delays. Partner with Field Operations and Customer Service teams to ensure effective cross-functional communication. Qualifications 3+ years of dispatch, scheduling, or operations management experience. Experience managing KPI-driven service environments. Proficiency with scheduling software and workforce management systems. Strong communication, organizational, and multitasking abilities. Strong leadership skills with the ability to coach teams and improve performance. Preferred Skills Experience in complex multi-state operations. Ability to develop operational reporting and performance dashboards. Prior experience in customer service or field service-level roles. Experience identifying KPI gaps, implementing and maintaining process changes, and leading operational efficiency initiatives. Pay: $55,000.00 - $70,000.00 per year Work Location: In person