Director of First Impressions

About UrbanspaceFor over two decades, Urbanspace has spearheaded the real estate and design growth of Austin’s downtown and urban core through its wide breadth of local knowledge, years of experience, international design acumen and shared desire for living the urban lifestyle. Founded in 2000 out of an entrepreneurial vision to develop an on-the-ground real estate firm that could uniquely provide turn-key solutions to the needs of downtown and urban core residents, Urbanspace has led the way for downtown development as the original urban core real estate service provider.Urbanspace has evolved into a turn-key living solution, providing residential & commercial real estate brokerage, condo project marketing, development, interior design services, a furniture showroom with over 100 lines, white glove moving services, and hospitality concepts. Leveraging the wide breadth of local knowledge, years of experience, international design acumen and a shared desire for living the urban lifestyle, Urbanspace has driven the real estate and design growth of Austin’s urban core for over two decades.Our team is composed of attentive lifestyle specialists who have a proven track record of success. Urbanspace has a respected reputation for their knowledge, community relationships, innovative and effective marketing programs and dependable follow-through, enabling a flawless process for each of our clients. Our team is committed to providing clients with a personalized and rewarding experience. This is the Urbanspace difference. Role As the Director of First Impressions at Urbanspace, you’ll ensure every client interaction—online, by phone, or in person—creates a standout experience. You’ll manage leads, support agent marketing with flyers and email campaigns, grow social media, and assist with events. Additionally, you'll help coordinate Urbanspace Interiors referrals, contribute to key company initiatives, and oversee office operations and interns. If you thrive in a dynamic, people-focused role, we’d love to hear from you! Primary Responsibilities Include:Ensure clients and potential clients have the best first impression of Urbanspace regardless of the initial contact point (Website, social media, walk in, call in, etc)Serve as the gate-keeper to leads / prospects via various sources such as website, call-ins, and walk-ins, which includes warming-up and assigning prospects to Agents in a very timely manner. Demonstrate / develop a level of understanding in the downtown real estate market and lifestyle.Design flyers to market listings, Realtors, and the company as well as other agent support.Create other agent marketing materials: email campaignsGrow Urbanspace Realtors social media with creative content planning and utilizing advertising boosters to increase online presence with help from Digital Marketing Manager. Direct clients to Urbanspace Interiors and connect them with Urbanspace Interiors staffAssist in planning & executing  events and happy hours through all stages of the processServe as a contributing member of the Operations Team and helping on an array of projects, including but not limited to the annual Urbanspace publication, the Austin Urban Lifestyle GuidePrepare and set-up for weekly sales meetingsMaintain orderly function of office as well as keeping showroom presentableMaintain timely communication and information sharing with direct supervisor and officeManage and direct interns and their day to day duties.Assist with special tasks and projects, as assigned.Required Skills / Knowledge Include:An interest in Real Estate and or Interior DesignA self starter, able to take directions and deliver on results for assigned role and designated duties  with accuracy, attention to details, and follow throughExhibit strong customer service skills and professionalismDemonstrate the interpersonal skills necessary to communicate effectively and professionallyDemonstrate organizational skills required to plan and prioritize duties, tasks and workload accordinglyDemonstrate initiative in problem solving and sound judgment in decision makingProficient with G Suite,  Excel, and social media platforms QualificationsBachelor’s Degree and or relevant experienceCompensation:$37,500-$45,000 base salary commensurate on experience $10,000 in annual benefits including paid health, parking, and phone stipends $2,000-$10,000 performance based annual bonusOther Information:This is an entry level role, meant for people to get in the door and a minimum commitment of 18 months and a max of 24 months before internal promotion to another role.  Urbanspace Perks such as 20% off Urbanspace hospitality venues and showroom purchases as well as 100% money back on real estate transactions on any personal real estate transactions and early buy-in opportunities in condo projects. If you are interested in this position and meet the above requirements and qualifications, we welcome your application. Please submit your resume + cover letter via email to (enjoli@urbanspacelifestyle.com); subject: Director of First Impressions application. Urbanspace is committed to continued career growth and development.