Service Support Specialist

Job Description Unlock Your Potential as a Service Support Specialist!Position SummaryAre you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.Essential FunctionsTask Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.Customer Champion: Welcome and guide customers in tagging their equipment for repairs.Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.Safety Advocate: Prioritize safety and follow our accident prevention procedures.Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.Responsibilities Of The PositionTeam Player: This is a non-supervisory role, reporting to the Branch Manager.Decision Influencer: Your actions can impact people, finances, and our organization's reputation.Minimum QualificationsEducational Foundation: High School diploma or its equivalent.Experience Insight: Two years of education and/or experience in a related field.Exceptional Communicator: Strong customer service, communication, and problem-solving skills.Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.Safety-First Attitude: Prioritize safety in all you do.Self-Motivated and Organized: Excel at working independently with minimal supervision.Physical DemandsOffice Oasis: Primarily, work in a typical office environment.Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.Balanced Posture: A mix of sitting, walking, and standing throughout your day.Tech-Savvy: Comfortably operate computers and office equipment.Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!#dispatcher #customerservice #billing #inventoryCompany DescriptionOver the last 80 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP- ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA.Company DescriptionOver the last 80 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP- ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA.