Customer Success Manager

Who We Are:At Progress Learning, our mission is to help all K-12 students across the country master state standards by empowering educators with personalized teaching tools and support. When we hire, we look for more than skill sets. We look for people who share our passion for education, who care about teachers, and who believe every student can succeed.What We Are Looking For:We are seeking a relationship-driven Customer Success Manager (CSM) who is passionate about supporting schools and districts and helping educators achieve meaningful results. This full-time, remote role guides customers through the entire lifecycle, from onboarding through renewal, ensuring they successfully implement Progress Learning and realize continued value from the platform.The ideal candidate understands the K–12 education environment, communicates confidently with educators and school leaders, and is comfortable managing multiple customer accounts and priorities. They are proactive, highly organized, confident using technology, and able to use customer and usage data to identify needs, address low engagement, and support successful implementation.The Customer Success Manager plays a critical role in maintaining strong customer relationships, increasing engagement, identifying growth opportunities, and serving as a trusted partner to schools and districts throughout the year.Duties Include: Guide customers through onboarding, ensuring kickoff meetings and implementation milestones are completed within established timelinesMaintain consistent communication with customers through email, phone, and virtual meetingsMonitor usage and proactively engage low-usage accounts with intervention strategiesRegularly conduct review meetings to assess success, identify pain points, and explore growth opportunitiesCollaborate with Renewal Specialists, Upsell Account Executives, and Sales to support renewals and expansion opportunitiesMaintain accurate and detailed records in Salesforce, including customer sentiment, notes, key dates, and account updatesProvide virtual and occasional in-person trainings to support usage and implementationServe as a platform expert, confidently supporting customer questions, concerns, and best practicesPartner cross-functionally with Training, Product, Sales, and other teams to ensure customer needs are metTravel up to 10 percent annually for on-site visits, trainings, conferences, or company eventsRequired Skills, Behavior, or KnowledgeProficiency in adopting and navigating new technologies with confidenceAbility to lead customer-facing meetings and drive clear, effective communication in a virtual settingStrong follow-up skills and ability to manage multiple accounts simultaneouslyProven ability to drive customer engagement and retentionStrong communication, presentation, and relationship-building skillsAnalytical mindset with the ability to translate data into actionable insightsAdaptable in a fast-paced, results-driven settingSelf-motivated, results-oriented, and comfortable working independently in a remote environmentHighly organized with strong time management and prioritization skillsAbility to collaborate effectively across teamsBackground in Education or prior experience in edtech or supporting educators strongly preferredExperience in Customer Success, Account Management, or a related client-facing role strongly preferredBenefitsProgress Learning offers a comprehensive benefits package for full-time employees, including:Medical, Dental, and Vision insuranceCompany-paid Short-term Disability, Long-term Disability, and Life & AD&D coverage401(k) with employer match20 days of PTO annually, prorated for new hires, and 11 paid holidaysPaid maternity and paternity leaveAll work equipment providedEqual Opportunity Employer StatementProgress Learning is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, or sexual orientation.