Customer Solutions Manager - Fleet Equipment Sales

Customer Solutions Manager At Bergkamp, we are a team proudly dedicated to the bigger purpose of making lives better by making roads better. We are people devoted to our craft with an all-in, respected team that has each other's backs. We are relentless in our pursuit of excellence, innovation, and asking the bigger questions. We're servant leaders, industry leaders, and good people that operate with Kansas values. What do we do? We manufacture some of the coolest heavy equipment that is used to make and keep asphalt roads in better shape—and when our customers succeed, communities across the world thrive with better infrastructure. We think it's some of the most exciting stuff happening in infrastructure today.We believe that a team of people who are humble, hungry and smart will deliver superior performance over the sum total of talented individuals; therefore, we are committed to achieving our mission through teamwork while honoring our core values.Humble – Puts the needs of the organization before themselves. Acknowledge each individual's strengths and responsibilities. Is committed to the organization's success.Hungry - Active participation and engagement in department and company-wide initiatives. Demonstrates an eagerness for achieving results, learning, setting a positive example, and adding to the success of the team.Smart - Understands the impact of their words and actions on other people. Demonstrates good judgment and intuition of group dynamics.The Customer Solutions Manager is responsible for driving new business development through prospecting, qualifying, selling, and closing sales of Bergkamp equipment and products to Customers within an assigned territory. This role focuses on a consultative, solutions-based sales approach to meet customer needs in pavement preservation and maintenance. Success in this role is demonstrated by consistently achieving or exceeding territory revenue targets, expanding market presence through new customer acquisition, and growing existing accounts through effective solution selling and long‐term customer relationships.Present Bergkamp's full portfolio of pavement preservation and maintenance equipment, including prospecting, product demonstrations, quoting, negotiation, and closing.Conduct a consultative sales process focused on understanding customer challenges and aligning solutions to their needs.Build and manage strong customer relationships throughout the entire sales cycle.Serve as the primary point of contact for customer communication, issue resolution, and follow-through on sales commitments.Develop and maintain a robust pipeline of prospects and customers using strategic marketing data and other lead-generation sources.Track customer activity, forecasts, and sales performance using CRM and reporting tools.Ensure sales processes are executed accurately, quality standards are met, and profitability objectives are achieved.Represent Bergkamp at customer meetings, trade shows, industry events, and on-site visits.Identify new markets and growth opportunities within the assigned territory.Support preparation and submission of proposals when applicable.Maintain technical and industry knowledge through training, professional organizations, and industry publications.Associate degree or equivalent; bachelor's degree preferred. One to three years of experience in equipment, industrial, or related sales; pavement preservation or infrastructure experience preferred. Strong written and verbal communication skills with the ability to present technical information clearly. Proven customer service skills with the ability to build trusted, long-term relationships. Ability and willingness to travel overnight domestically up to 50% of the time. Strong organizational, time management, and prioritization skills. Ability to read and interpret invoices, technical manuals, schematics, and job instructions. Proficiency with Microsoft Office and CRM systems. Demonstrated confidence, resilience, and self-motivation. High attention to detail, professionalism, and ability to maintain confidentiality.Proven track record in consultative, territory‐based equipment sales, including prospecting, deal strategy, negotiation, and closing complex opportunitiesAbility to build, manage, and expand high‐value customer relationships across long sales cycles, from initial engagement through post‐sale follow‐throughStrong pipeline and forecast management, with disciplined use of CRM systems to drive accuracy, accountability, and revenue resultsExpertise presenting and demonstrating technical equipment solutions, translating operational challenges into value‐driven recommendationsStrategic territory planning skills, including market analysis, opportunity identification, and competitive positioningHighly effective communicator with the confidence to engage customers, decision‐makers, and industry stakeholders at meetings, job sites, and eventsSelf‐directed, resilient, and results‐oriented professional with strong time‐management skills in a travel‐based sales environmentConsistent attention to detail, professionalism, and follow‐through, ensuring quality execution, profitability, and customer satisfactionThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.The work environment is usually a well-lighted, heated and/or air-conditioned indoor setting with adequate ventilation. Occasional exposure to outside elements. The noise level in the work environment is occasional high. This position requires constant travel, which may involve exposure to extreme weather elements.Remote – State Eligibility: While this role is remote within the U.S., employment eligibility may vary by state due to business and legal requirements.