Front Desk Summer Assistant Manager

Summer Front Desk Assistant ManagerThe Rochester Athletic Club is seeking a self-driven individual to work as a Summer Front Desk Assistant Manager. This associate will:Work set shifts during the summer; expected to work 20 – 28 hours per weekHelp monitor Prospr messaging and schedule during shiftsAssist to help find evening coverage if associates are illWork with the Operations Director to cover on-call shifts; Operations Director covers all other on-call shiftsMonitor Prospr NotificationsRespond to direct messages or group messages while on-callWill be given manager access to update and edit shifts as neededAble to cover for last minute needsIf the desk is short-staffed due to illness or the closer is out due to illness the Front Desk Assistant is expected to help find alternate coverage; if no other coverage is found and a person is needed at the desk then it is expected that the Front Desk Assistant will need to coverCommunicate shift covers with MOD and Operations DirectorOn-call shifts will comprise of two shifts each week and one weekend (Fri/Sat/Sun) for each month (June/July/August) of employmentOn-call shifts will be minimum of 8 hours in lengthWill not be asked to train new associatesMay be asked to sub at the outdoor desk but is not expected to monitor outdoor desk shiftsWill not be asked to work at the activities deskThis position is comprised of set shifts and on-call shifts. The shifts will primarily be in the evening to help the Operations Director, Amanda Jade, monitor the desk during the summer hours. On-call time will be paid a minimum of two hours but no more than four hours of straight time pay for the on-call shift; if the Front Desk Associate is called in to cover a shift they will receive regular hourly rate and not receive the straight time pay.QualificationsEducation/Certification: College or Associate degree preferred or equivalent experienceRequired Knowledge: Knowledge of basic RAC Front Desk processes and expectationsExperience Required: Two to three years of RAC experience preferredSkills/Abilities: High level of customer service communicating effectively, leadership skills and experience, excellent listening and comprehensive skills required, solid analytical, creative, and problem-solving abilities, project management and organizational skills, able to work well independently, able to assist, direct, and coordinate others, excellent computer and typing skills are required