Memphis Hotel Houseman

Job Overview Clean and maintain all corridors, vending areas, elevators, landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Move furniture for general cleaning. Clean guest room windows. Deliver clean and pick up dirty linen to and from Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. Reports To: Executive Housekeeper Work Environment: Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working: under variable temperature conditions under variable noise levels outdoors/indoors around fumes and/or odor hazards around dust and/or mite hazards around chemicals around bio-hazards. Job Duties Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Ensure security of any assigned keys and beeper. Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift. Organize work duty priorities. Review assigned area and complete general removal of any trash or debris on floors. Check assigned floor closets and complete linen requisition to replenish linen supplies Qualifications Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. Maintain regular and punctual attendance. Pay through Direct Deposit or Pay Card At HOTELhelp we are proud to be an equal opportunity workplace and an affirmative action employer. All of our employment is decided on the basis of qualifications, merit, and business needs.