Customer Service Representative Job in Lyndhurst, NJ | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support order processing, customer communication, and documentation accuracy for a Contract position based in Fairfield, New Jersey. This role focuses on delivering responsive service while coordinating with internal teams to ensure orders, inventory details, and shipment information are handled efficiently. The ideal candidate is organized, detail-oriented, and comfortable managing customer inquiries, order entry, and billing-related tasks in a fast-paced environment.Responsibilities:Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into business systems.Communicate with customers regarding order progress, expected delivery timing, freight costs, and account-related considerations.Coordinate closely with warehouse and operations staff to support timely fulfillment and maintain alignment on inventory status.Prepare shipping paperwork, including freight quotes and bills of lading, for outbound deliveries.Handle claims related to damaged shipments and follow through on documentation needed for resolution.Generate sales orders, invoices, and credit memos while maintaining accurate transaction records.Organize customer, inventory, and order documentation through structured digital filing and cloud-based record storage.Respond promptly and professionally to purchase orders, inbound messages, and requests for current inventory information.